Subject: Re: Refund Approval - 6484963695
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, PRINCE MALIK <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 19 Oct 2021 08:08:33 -0700 (MST)

Hi Team, 

Please assist on the below concern. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "PRINCE MALIK" <[email-masked]> 
Sent: Tuesday, October 19, 2021 8:28:57 PM 
Subject: Refund Approval - 6484963695 

Hi Team, 

Order Date : Apr 22, 2020 
Order ID: 6484963695 
Tracking ID: S001049335619 

Issue Description: The order was shipped from our side on 4/25/20 but till now the order has not been delivered to the customer and Shipa has confirmed that the order has been cancelled due to aging. 

Under the child ticket 3183244, we have tried checking with the WH regarding the status for the shipment, but we have not heard anything from them. 

Kindly provide us approval to process the refund as the order is since April. This is the customer's first order with us 

Regards, 
Nikhil.