Subject: New Reply Received - Request for assistance - order cancellation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 07:26:08 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Request for assistance - order cancellation  Ticket comment <div></div>
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<div class="MsoNormal">Hello Centrepoint team,</div>
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<div class="MsoNormal">Awaiting your response !</div>
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<div class="MsoNormal">Appreciate your quick action towards resolution of the mentioned issue.</div>
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<div class="MsoNormal">Regards,</div>
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<strong><font style="font-family:Segoe UI">Gunavanti</font><font>
</font><font style="font-family:Segoe UI">Rangnekar</font></strong><br>
<font style="font-family:Segoe UI;font-size:10pt">Project Manager</font><br>
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<strong><font style="font-family:Segoe UI;font-size:10pt;font-weight:bold">Group Headquarters</font><br>
</strong><font><font><font><strong>P.O. Box</strong>:</font></font> </font><font style="font-family:Segoe UI;font-size:10pt">894</font><br>
<font style="font-family:Segoe UI;font-size:10pt">Dubai</font><font>, <font style="font-family:Segoe UI;font-size:10pt">United Arab Emirates</font>
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</font><font style="font-family:Segoe UI;font-size:10pt;font-weight:normal">(+971) 4 334 3222</font><br>
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<div>From: Gunavanti Rangnekar <br>
<b>Sent:</b> Thursday, 14 October, 2021 9:42 AM<br>
<b>To:</b> 'Centrepoint' &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]' &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3221927] - Request for assistance - order cancellation</div>
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<div class="MsoNormal">Hello Centrepoint,</div>
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<div class="MsoNormal">Thanks for your response !</div>
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<div class="MsoNormal">Considering the suggestion given from your side, I need to literally wait for almost a month to get my refunds.</div>
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<div class="MsoNormal">This is not a feasible option, being it involves long waiting time to place new order.</div>
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<div class="MsoNormal">As a valuable customer of centrepoint, I request you to assist me with the best solution to get quick refund, so that I can place next order immediately.</div>
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<div class="MsoNormal">If the above is not the solution, then I need to get my cash refund on complete amount AED 1439 in my bank account.</div>
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<div class="MsoNormal">Look forward to hearing from you.</div>
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<div class="MsoNormal">Regards,</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, 13 October, 2021 5:55 PM<br>
<b>To:</b> Gunavanti Rangnekar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#3221927] - Request for assistance - order cancellation</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Gunavanti,<br>
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Thank you for contacting us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We're sorry to hear that you wish to cancel your order.<br>
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We can see the order has been placed on 10 Oct, 2021 with the order number 9507079408.<br>
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As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.<br>
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The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.<br>
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If you require any further assistance, please feel free to write back to us.<br>
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Your friends,<br>
The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3221927:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3221927