Subject: New Reply Received - Re: How easy was our returns process?
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 11 Oct 2021 10:13:23 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: How easy was our returns process?  Ticket comment <div dir="auto">My return of jeans refund has not been added yet. It was supposed to add 40 aed in my account but there is 8 aed  </div>
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<div>On Mon, Oct 11, 2021, 1:56 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Vania,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9506615249) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9506615270).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>We would request you to please share with us the following information if the amount has been deducted twice from your account.</div>
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<div dir="ltr">Date of Transaction:</div>
<div dir="ltr">Amount deducted:</div>
<div dir="ltr">Email ID used:</div>
<div dir="ltr">Debit Confirmation:</div>
<div dir="ltr">Authorization Code or the complete card number used:</div>
<div dir="ltr"><br></div>
<div dir="ltr">We look forward to hearing from you.<br>
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<br>Your Friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3207302