Subject: Ticket Assigned - Click & Collect
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 10 Oct 2021 15:37:27 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Click & Collect You have very poor click and collect service. Extremely dissatisfied and angry at max fashion. Just because click and collect option does not charge delivery fee it does not mean that you cannot keep it under priority. I placed my order on 5th of October and i have been calling multiple times for the status. Customer care says “package left the warehouse on 7th october” after that there is no update. Store says its not delivered to store. How long does a parcel take to reach the store from the warehouse? Its not like the store is in some other country. Today is 10th and still no one is aware of anything. Is the driver holding it in his van for 3 days simply? Customer service says “i cannot call store..: i cannot call warehouse… i cannot call driver…”. What is the point of having a customer service who cannot do anything other than sending emails and waits for reply…? Fed up with you people. This was my first click and collect with Max. And this will be my last purchase with max. If you don’t wish to serve paying people, you should stop running the business. POOR POOR coordination/service/customer care https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3207275