Subject: New Reply Received - Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Oct 2021 07:19:53 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="ltr">Dear Akshay,<div><br></div>
<div>Kindly note that this order <span style='color:rgb(38,38,38);font-family:"Trebuchet MS",Helvetica,sans-serif;font-size:13px'><span style="background-color:rgb(255,255,0)">SD002862953 </span>has been delivered by our 3PL. Unfortunately, we don't have a collection contract with them at the moment.</span>
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<div><span style='color:rgb(38,38,38);font-family:"Trebuchet MS",Helvetica,sans-serif;font-size:13px'><br></span></div>
<div><span style='color:rgb(38,38,38);font-family:"Trebuchet MS",Helvetica,sans-serif;font-size:13px'>Many thanks and regards.</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Oct 10, 2021 at 9:59 AM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div class="MsoNormal">Hi <a id="gmail-m_2130996003414263478OWAAM38E2DDEFB57143FBA89AF56D07693394" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Jamal Sabbah</span></a>,<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">The delivery was also done by Shipa for this order.<u></u><u></u>
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<u></u> <u></u>
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<img width="1013" height="139" style="width: 10.55in; height: 1.45in" id="gmail-m_2130996003414263478Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2NTc1MTc3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pF6k6qGo96svVxADsuqNH1qTWWY331nS_dxmxyrrGEU"><u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry<u></u><u></u></span></b></div>
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<span style="font-size:10pt">Email: </span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10pt;color:windowtext">[email-masked]</span></a><span style="font-size:10pt"><u></u><u></u></span>
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<span style="font-size:10pt">T: +971 4 5172125</span><u></u><u></u>
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<u></u> <u></u>
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<b>From:</b> Jamal Sabbah &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; <br>
<b>Sent:</b> Saturday, October 9, 2021 1:13 PM<br>
<b>To:</b> Karim Asklany &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> AbdulKareem Hassan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Aurangzeb Younas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Numan Ali &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
 Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Afzaal Ahmad &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#3110697] - Re: We’ve received your return request.<u></u><u></u>
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<u></u> <u></u>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"><u></u><u></u></span>
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<div class="MsoNormal">Dear Karim, <u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">This RVP belongs to an ODA area.<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Please note that we won't be able to proceed with the collection.<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Br. <u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">On Thu, Oct 7, 2021 at 6:29 PM Karim Asklany &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<u></u><u></u>
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<div class="MsoNormal">Hi
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@[email-masked]</span></a> – Please arrange urgent pickup for RVP SD002937128<u></u><u></u>
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<i><span style='font-size:10pt;font-family:"Arial Nova Light",sans-serif'>Best Regards</span></i><u></u><u></u>
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<i><span style='font-size:10pt;font-family:"Arial Nova Light",sans-serif'>Karim Kamel</span></i><u></u><u></u>
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<b><i><span style='font-size:10pt;font-family:"Arial Nova Light",sans-serif'>Landmark Group</span></i></b><u></u><u></u>
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<i><span style='font-size:10pt;font-family:"Arial Nova Light",sans-serif'>Customer Serveice Executive-Supply Chain</span></i><u></u><u></u>
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<i><span style='font-size:10pt;font-family:"Arial Nova Light",sans-serif'>Ext: 3702</span></i><u></u><u></u>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, October 7, 2021 5:27 PM<br>
<b>To:</b> Afzaal Ahmad &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karim Asklany &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> AbdulKareem Hassan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Aurangzeb Younas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Numan Ali &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: [#3110697] - Re: We’ve received your return request.<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@Ramesh Gottimukkala</span></a>
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@Karim Asklany</span></a>
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@ArishLaila</span></a>,<u></u><u></u>
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<div class="MsoNormal">Please advise here as Shipa is not collecting the shipment.<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<b><span style="font-size:12pt">Akshay Berry</span></b><u></u><u></u>
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<span style="font-size:10pt">Email:
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10pt;color:windowtext">[email-masked]</span></a><u></u><u></u>
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<span style="font-size:10pt">T: +971 4 5172125</span><u></u><u></u>
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<b>From:</b> Afzaal Ahmad &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, October 7, 2021 6:05 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> AbdulKareem Hassan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Aurangzeb Younas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karim Asklany &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Numan
 Ali &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Re: [#3110697] - Re: We’ve received your return request.<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><u></u><u></u>
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<div class="MsoNormal">Dear Team <u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">I have already confirm on it, this is a non serviceable area.<u></u><u></u>
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<div class="MsoNormal">On Thu, 7 Oct 2021 at 4:28 PM Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<u></u><u></u>
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<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@Aurangzeb Younas</span></a>
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@Afzaal Ahmad</span></a>,<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Reminder for the collection.<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">AWB - SD002937128<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<b><span style="font-size:12pt">Akshay Berry</span></b><u></u><u></u>
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<span style="font-size:10pt">Email:
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10pt;color:windowtext">[email-masked]</span></a><u></u><u></u>
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<span style="font-size:10pt">T: +971 4 5172125</span><u></u><u></u>
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<b>From:</b> Aurangzeb Younas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, October 5, 2021 5:27 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Karim Asklany &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; AbdulKareem Hassan
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Numan Ali &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Afzaal Ahmad &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#3110697] - Re: We’ve received your return request.<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><u></u><u></u>
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<span style='font-family:"Trebuchet MS",sans-serif'>Dear Team</span><u></u><u></u>
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<span style='font-family:"Trebuchet MS",sans-serif'>This is ODA area for AL Hassa City</span><u></u><u></u>
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<span style='font-family:"Trebuchet MS",sans-serif'> </span><u></u><u></u>
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<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif'>@Afzaal Ahmad</span></a><span style='font-family:"Trebuchet MS",sans-serif'> 
 FYI </span><u></u><u></u>
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<span style='font-family:"Trebuchet MS",sans-serif;color:blue'>Regards</span><u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<b><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(6,31,221)">Bin YOunas</span></b><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(6,31,221)">Operations</span><u></u><u></u>
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<span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cdd8e7f6682084937f01d08d98b04fe4f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637693675840799454%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=%2Fow%2BwpdswcZzm1kpmgBnIb%2FeF3H7ZOBxXn32IjycX9E%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:rgb(17,85,204);border:1pt solid windowtext;padding:0in;text-decoration:none'><img width="100" height="100" style="width: 1.0416in; height: 1.0416in" id="gmail-m_2130996003414263478gmail-m_-7248063744261963018Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2NTc1MTc3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.59xUIldsLF4_LYGpNZ0KRBTK5d4j-9FN_Lodt6ZJBrw" alt="Image removed by sender."></span></a><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><strong><span style="font-size:9pt;font-family:Arial,sans-serif;color:black">M:</span></strong><span style="font-size:9pt;font-family:Arial,sans-serif;color:black"> +966 59 692 1272</span><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(6,31,221)">[email-masked]</span></a><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cdd8e7f6682084937f01d08d98b04fe4f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637693675840799454%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=%2Fow%2BwpdswcZzm1kpmgBnIb%2FeF3H7ZOBxXn32IjycX9E%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(6,31,221)">shipa.com/delivery</span></a><u></u><u></u>
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<div class="MsoNormal">On Tue, Oct 5, 2021 at 4:13 PM Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<u></u><u></u>
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<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@AbdulKareem Hassan</span></a>,<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Please arrange collection asap.<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">RVP _ SD002937128<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<b><span style="font-size:12pt">Akshay Berry</span></b><u></u><u></u>
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<span style="font-size:10pt">Email:
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10pt;color:windowtext">[email-masked]</span></a><u></u><u></u>
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<span style="font-size:10pt">T: +971 4 5172125</span><u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<b>From:</b> Karim Asklany &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, October 3, 2021 10:46 AM<br>
<b>To:</b> ArishLaila &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; AbdulKareem Hassan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Numan Ali &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Afzaal Ahmad &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Aurangzeb Younas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3110697] - Re: We’ve received your return request.<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Hi
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@AbdulKareem Hassan</span></a> – can you support on this.<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">RVP _ SD002937128.<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<i><span style='font-size:10pt;font-family:"Arial Nova Light",sans-serif'>Best Regards</span></i><u></u><u></u>
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<i><span style='font-size:10pt;font-family:"Arial Nova Light",sans-serif'>Karim Kamel</span></i><u></u><u></u>
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<b><i><span style='font-size:10pt;font-family:"Arial Nova Light",sans-serif'>Landmark Group</span></i></b><u></u><u></u>
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<i><span style='font-size:10pt;font-family:"Arial Nova Light",sans-serif'>Customer Serveice Executive-Supply Chain</span></i><u></u><u></u>
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<i><span style='font-size:10pt;font-family:"Arial Nova Light",sans-serif'>Ext: 3702</span></i><u></u><u></u>
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<b>From:</b> Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, October 3, 2021 9:30 AM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Afzaal Ahmad &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Aurangzeb Younas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 ArishLaila &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karim Asklany &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; AbdulKareem Hassan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Numan Ali &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: [#3110697] - Re: We’ve received your return request.<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@ArishLaila</span></a>
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@Karim Asklany</span></a>
<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Do the needful
<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Thanks
<u></u><u></u>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, October 2, 2021 5:17 PM<br>
<b>To:</b> Afzaal Ahmad &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Aurangzeb Younas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 ArishLaila &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; AbdulKareem Hassan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Numan Ali &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: [#3110697] - Re: We’ve received your return request.<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Hi
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@Afzaal Ahmad</span></a>,<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Delivery also was done from Shipa for the same order. Why is it a non serviceable area now?<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@Ramesh Gottimukkala</span></a>
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@ArishLaila</span></a> assist regarding the order collection.<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<b><span style="font-size:12pt">Akshay Berry</span></b><u></u><u></u>
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<span style="font-size:10pt">Email:
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10pt;color:windowtext">[email-masked]</span></a><u></u><u></u>
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<span style="font-size:10pt">T: +971 4 5172125</span><u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<b>From:</b> Afzaal Ahmad &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, October 2, 2021 6:08 PM<br>
<b>To:</b> Aurangzeb Younas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Shipa Delivery Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; AbdulKareem Hassan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Numan Ali &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#3110697] - Re: We’ve received your return request.<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><u></u><u></u>
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<span style="font-family:Arial,sans-serif">Dear Aurangzeb</span><u></u><u></u>
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<span style="font-family:Arial,sans-serif"> </span><u></u><u></u>
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<span style="font-family:Arial,sans-serif">It is a non serviceable area HARADH.</span><u></u><u></u>
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<span style='font-size:10pt;font-family:"Open Sans",sans-serif;color:rgb(38,38,38)'>SD002937128</span><u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">On Sat, Oct 2, 2021 at 4:28 PM Aurangzeb Younas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<u></u><u></u>
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<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif'>@Afzaal Ahmad</span></a><span style='font-family:"Trebuchet MS",sans-serif'> FYi<br>
</span><u></u><u></u>
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<span style='font-family:"Trebuchet MS",sans-serif;color:blue'>Regards</span><u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<b><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(6,31,221)">Bin YOunas</span></b><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(6,31,221)">Operations</span><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cdd8e7f6682084937f01d08d98b04fe4f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637693675840809447%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=yBTxvE%2B2C6%2F%2BMdYIFFmocBcszsAmop4eolw12C8Gllo%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:rgb(17,85,204);border:1pt solid windowtext;padding:0in;text-decoration:none'><img width="100" height="100" style="width: 1.0416in; height: 1.0416in" id="gmail-m_2130996003414263478gmail-m_-7248063744261963018Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2NTc1MTc3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.59xUIldsLF4_LYGpNZ0KRBTK5d4j-9FN_Lodt6ZJBrw" alt="Image removed by sender."></span></a><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><strong><span style="font-size:9pt;font-family:Arial,sans-serif;color:black">M:</span></strong><span style="font-size:9pt;font-family:Arial,sans-serif;color:black"> +966 59 692 1272</span><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(6,31,221)">[email-masked]</span></a><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cdd8e7f6682084937f01d08d98b04fe4f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637693675840809447%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=yBTxvE%2B2C6%2F%2BMdYIFFmocBcszsAmop4eolw12C8Gllo%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(6,31,221)">shipa.com/delivery</span></a><u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">On Sat, Oct 2, 2021 at 3:53 PM Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<u></u><u></u>
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<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@AbdulKareem Hassan</span></a>
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@Numan Ali</span></a>
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@Aurangzeb Younas</span></a>,<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Collection still not done.<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Order ID: 6345183723<u></u><u></u>
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<div class="MsoNormal">Tracking ID: SD002937128<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<div class="MsoNormal">
<b><span style="font-size:12pt">Akshay Berry</span></b><u></u><u></u>
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<div class="MsoNormal">
<span style="font-size:10pt">Email:
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10pt;color:windowtext">[email-masked]</span></a><u></u><u></u>
</div>
<div class="MsoNormal">
<span style="font-size:10pt">T: +971 4 5172125</span><u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, September 28, 2021 6:20 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: [#3110697] - Re: We’ve received your return request.<u></u><u></u>
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<b><i><span style="font-size:13.5pt;font-family:Verdana,sans-serif;color:indianred">External email sender, please take precaution.</span></i></b><u></u><u></u>
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<span style="font-size:10pt;font-family:Verdana,sans-serif">Dear All,<br>
<br>
Kindly note that we will proceed with the collection at the earliest as requested.<br>
<br>
Best regards,  </span><u></u><u></u>
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<span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
Azmy Awad <br>
Customer Care<br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cdd8e7f6682084937f01d08d98b04fe4f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637693675840819441%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=dBzMwUa0gCZIYO4rorIthW14CDofDsxgFkpelxtuU%2Bo%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in;text-decoration:none"><img width="100" height="100" style="width: 1.0416in; height: 1.0416in" id="gmail-m_2130996003414263478gmail-m_-7248063744261963018Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2NTc1MTc3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.59xUIldsLF4_LYGpNZ0KRBTK5d4j-9FN_Lodt6ZJBrw" alt="Image removed by sender."></span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">M:</span></strong> 800 SHIPA<br>
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<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer &lt;</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Verdana,sans-serif">[email-masked]</span></a><span style="font-size:10pt;font-family:Verdana,sans-serif">&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>28/9/2021 12:35 PM GMT+03:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong></span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Verdana,sans-serif">[email-masked]</span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong></span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Verdana,sans-serif">[email-masked]</span></a><span style="font-size:10pt;font-family:Verdana,sans-serif">;
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Verdana,sans-serif">[email-masked]</span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>Fwd: [#3110697] - Re: We’ve received your return request.<br>
  </span><u></u><u></u>
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<span style="font-size:10.5pt;font-family:-apple-system,serif">Hi Team,</span><u></u><u></u>
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<span style="font-size:10.5pt;font-family:-apple-system,serif">Any update?<br>
<br>
Problem Statement: Late Collection<br>
Order Date : 30 Aug, 2021<br>
Order ID: 6345183723<br>
Tracking ID: SD002937128<br>
Assistance Required: Need Urgent Collection<br>
Issue Description: The return request was created on 11 Sep, 2021 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
<br>
Customer address: Al Kharj road, Haradh Dubai Hotel, Harad <br>
<br>
Mobile Number: +966 594529496<br>
<br>
Regards,<br>
Prince</span><u></u><u></u>
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<b><i><span style='font-size:12pt;font-family:"Times New Roman",serif;color:rgb(6,31,221)'>Afzaal Ahmad RajpooT</span></i></b><u></u><u></u>
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<b><span style="font-size:13.5pt;font-family:Arial,sans-serif;color:rgb(6,31,221)">Jamal Sabbah</span></b><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(6,31,221)">Customer Service</span><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cdd8e7f6682084937f01d08d98b04fe4f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637693675840859418%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=5p5W1z7PbuNOS5IJ2vvtGN0E7hL9Vf1TyjJDd2%2BJKkQ%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style='font-size:13.5pt;font-family:"Times New Roman",serif;border:1pt solid windowtext;padding:0in;text-decoration:none'><img width="200" height="200" style="width: 2.0833in; height: 2.0833in" id="gmail-m_2130996003414263478Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2NTc1MTc3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.59xUIldsLF4_LYGpNZ0KRBTK5d4j-9FN_Lodt6ZJBrw" alt="Image removed by sender."></span></a><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><strong><span style="font-size:9pt;font-family:Arial,sans-serif;color:black">M:</span></strong><span style="font-size:9pt;font-family:Arial,sans-serif;color:black"> +962796227351</span><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><strong><span style="font-size:9pt;font-family:Arial,sans-serif;color:black">O:</span></strong><span style="font-size:9pt;font-family:Arial,sans-serif;color:black"> 80074472</span><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(6,31,221)">[email-masked]</span></a><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cdd8e7f6682084937f01d08d98b04fe4f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637693675840869413%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=2nVk96U810Wr06Kq9rZICt8Cer4wFW4c7R5IH9Z4uKQ%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(6,31,221)">shipa.com/delivery</span></a><u></u><u></u>
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<span style="font-family:Arial;font-size:medium;color:rgb(6,31,221);width:290px;vertical-align:top;font-weight:bold">Jamal Sabbah</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;font-size:10pt;color:rgb(6,31,221);width:290px;vertical-align:top">Customer Service</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style='font-family:"Times New Roman";font-size:medium' target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +962796227351</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>O:</strong> 80074472</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a></span><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3110697