Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 10 Oct 2021 03:57:19 +0000

Hi Prince Malik,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">Hi,<div dir="auto">Please extend your support to refund my amount, attached statement for your reference, as discussed earlier,</div>
<div dir="auto">Kindly do the needful,</div>
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<div>On Fri, Sep 3, 2021, 9:01 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Ahzam,<br><br>Thank you for reaching out to us.<br><br>We apologize for the inconvenience that has happened.<br><br>Regarding the order: 6329655017 Please note that the refund has been processed successfully from our side for the amount (SAR75.00), however due to some concerns with the payment vendor, the refund has been rejected.<br><br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.<br><br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.<br><br>Feel free to reach out to us for any further assistance.<br><br>Your Friends<br>The Support Team<br><br>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043265740034'>IMG-20211002-WA0000.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2903032