Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Sep 2021 09:44:59 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/WHmo3aoq95MFItSaWFCLvg~~/AALN9wA~/RgRjLtGWPVcDc3BjQgphTBaeTWGWd-0mUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
<div>Dear Team,  <br>
<br>
Kindly note the order has been attempted on 18/9/2021 in which the customer requested to reschedule the delivery. Please be advised we will have the order reattempted at the earliest as requested.<br>
<br>
Best regards, <br>
<br>
<span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>24/9/2021 11:49 AM GMT+03:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#3133031] - Re: Your products are on the way<br>
 
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<div dir="ltr">Dear Aessam,<br>
<br>
AWB: SD002982929<br>
<br>
Could you please assist to check and advise us why this shipment is not getting delivered. We are getting the same response from the support team since Sep 23, 2021 that the delivery will be arranged however, as per tracking no action has been taken yet.<br>
<br>
We request you to please let us know if any details required from the customer. If so, we will get in touch with them and share those details with you. If no details required, please ensure the delivery is done by tomorrow max.<br>
<br>
Thank you for your help!<br>
<br>
Regards,<br>
Centrepoint Support Team</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Fri, 24 Sep at 12:49 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Dear Saad,</span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">AWB: SD002982929</span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Could you please assist to check and advise us why this shipment is not getting delivered. We are getting the same response from the support team since Sep 23, 2021 that the delivery will be arranged however, as per tracking no action has been taken yet.<br>
<br>
We request you to please let us know if any details required from the customer. If so, we will get in touch with them and share those details with you. If no details required, please ensure the delivery is done by tomorrow max.</span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Thank you for your help!</span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Regards,</span></div>

<div dir="ltr"><span class="separator">Centrepoint Support Team</span></div>

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<span class="separator">On Fri, 24 Sep at 11:27 AM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span></span>

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<div dir="ltr"><span class="separator"><span class="separator">Hi Team,</span></span></div>

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<div dir="ltr"><span class="separator"><span class="separator">Any update?</span></span></div>

<div dir="ltr"> </div>
<span class="separator"><span class="separator">Problem Statement: Late Delivery <br>
Order Date : Sep 16, 2021<br>
Order ID:  6351598434<br>
Tracking ID: SD002982929<br>
Assistance Required: Need Urgent Delivery<br>
<br>
Issue Description: The order was shipped from our side on Sep 16, 2021 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
<br>
Regards,</span></span>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/AvtNXtqN036LkoiQZP0EzA~~/AALN9wA~/RgRjLtGWPlcDc3BjQgphTBaeTWGWd-0mUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3133031