Subject: order marked NDR but cx received it
From: "PRINCE MALIK" <[email-masked]>
Date: Fri, 24 Sep 2021 02:18:18 -0700 (MST)

Hi Team, 

Order date: 
Order number: 
Tracking number: 

The order is marked as NDR and customer confirmed receiving it but customer wants to return now and we are unable to create return in this as fareye also can not change the status to delivered as the order status is already marked as NDR. 

Please assist to arrange return and refund for this customer. 

Regards, 
Prince