Subject: New Reply Received -
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 21 Sep 2021 19:31:46 +0000

Hi Prince Malik,  The customer has responded to the ticket.    Ticket comment <div dir="ltr">I resell in south africa. So my items are in south africa with me. Really disappointed. This is not the first time i had a missing item. And i only get to see it once it reaches me. This is another loss for me</div>
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<div>On 21 Sep 2021, at 14:07, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr"><div dir="ltr">Hi Fatimah,<br><br>Thank you for getting in touch with us.<br><br>With reference to order # 9687754760.<br><br>We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a incomplete item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br><br>
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<div dir="ltr">We request you to kindly confirm us so that we can create the online return request for the incomplete item or you can also return it directly to any nearby Babyshop store.</div>
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<div dir="ltr">We look forward to hearing from you.</div>
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<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3119318