Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Sep 2021 07:43:49 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">I’m sorry but your request for such is too late as the website does not show the same “buy 1 get 1” offer anymore. </div>
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<div dir="auto">When I have reported this issue, the customer service acknowledged it and saw it on their end. </div>
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<div dir="auto">You can refer back to the many calls between me and Max. </div>
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<div dir="auto">The customer service representative even agreed and told me that there is an error in the system that they will work on. </div>
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<div dir="auto">It doesn’t make sense to me that you’re asking for a screenshot (now) after the website was updated? </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 18 Sep 2021 at 4:54 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Mariam,</div>
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<div dir="ltr">Thank you for contacting us and we apologize for the inconvenience caused to you.</div>
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<div dir="ltr">We would request you to please share with us the screenshot showing the offer for this item as the offer has expired now and we are unable to see the same on the website.</div>
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<div dir="ltr">We look forward to hearing from you.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3100109