Subject: New Reply Received - Product information
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Sun, 19 Sep 2021 06:02:31 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Product information  Ticket comment <div>Hi,</div>
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<div>I would like to obtain a refund, please tell me what I need to do with reference to the bench.  As mentioned we no longer have the box.</div>
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<div>Please find item below:</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1OTAzNzY2MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ImBQ60V8TsuqUjk8U0HDMW1C_LldoaY56-szbseFYuQ"><br>The hardware was not in the box.  </div>
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<div>Please let me know how to do the needful.</div>
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<div>Thanks and kindest regards,</div>
<div>Suha<br><br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On Sep 7, 2021, at 9:35 PM, Susie Salem &lt;[email-masked]&gt; wrote:<br><br>
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<div style="word-break: break-word"><span style="word-break: break-word">Kindest Regards,</span></div>
<div style="word-break: break-word"><span style="word-break: break-word">Susie Kaddorah </span></div>
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<div style="word-break: break-word">West Shores Realty</div>
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<div style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.301961); -webkit-text-size-adjust: auto; word-break: break-word">DRE#<a dir="ltr" style="word-break: break-word; color: rgb(0, 0, 0); text-decoration-color: rgba(0, 0, 0, 0.258824)" rel="noreferrer">01505139</a>
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<div style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.301961); -webkit-text-size-adjust: auto; word-break: break-word">(310) 464-7773</div>
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<span style="color: #AAAAAA">Begin forwarded message:</span><br><br>On Tuesday, July 20, 2021, 6:15 AM, Lifestyle &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr"><div dir="ltr">Hi Susie,<br><br>Thank you for getting in touch with us.<br><br>With reference to order # 9672904185.<br><br>We sincerely apologize for the inconvenience caused.<br><br>This is really unfortunate that you had received a incomplete item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br><br>
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<div dir="ltr">We would request you to kindly confirm us so that we can create online return request on your behalf.</div>
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<div dir="ltr">We look forward to hearing from you.</div>
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<div dir="ltr">Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2860648