Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Sep 2021 17:14:32 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Returns  Ticket comment <blockquote>
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<div class="MsoNormal" style="margin-bottom: 12pt"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125)">Please note that the below case is still open and need your solution:<br>
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-          Order #6323977260: Moistreet set of 3 embilished open front Abaya size L<br>
return requests have been canceled from system though it was requested to return thru the application and phone calls and returned per the attached video and photos I sent earlier but amount has not been returned.</span></div>
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<div dir="ltr">Thank you,
<div>Helmi AbuSafieh </div>
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<div>From: Helmi AbuSafieh &lt;[email-masked]&gt;<br>
<b>Date:</b> September 14, 2021 at 7:58:00 AM GMT+3<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> <b>FW: [#2936998] - Retu</b><br>

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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Please note that the below case is still open and need your solution:<br>
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-          Order #6323977260: Moistreet set of 3 embilished open front Abaya size L<br>
return requests have been canceled from system though it was requested to return thru the application and phone calls and returned per the attached video and photos I sent earlier but amount has not been returned.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Best regards,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Helmi AbuSafieh</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Helmi AbuSafieh
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<b>Sent:</b> Sunday, September 12, 2021 8:35 AM<br>
<b>To:</b> 'Centrepoint' &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#2936998] - Returns</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Best regards,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Helmi AbuSafieh</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Helmi AbuSafieh
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<b>Sent:</b> Thursday, September 9, 2021 8:30 AM<br>
<b>To:</b> 'Centrepoint' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2936998] - Returns</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Hello,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Thank you for the refund.</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Please note that the below case is still open and need your solution:<br>
<br>
-          Order #6323977260: Moistreet set of 3 embilished open front Abaya size L<br>
return requests have been canceled from system though it was requested to return thru the application and phone calls and returned per the attached video and photos I sent earlier but amount has not been returned.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Best regards,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Helmi AbuSafieh</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, September 9, 2021 8:13 AM<br>
<b>To:</b> Helmi AbuSafieh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#2936998] - Returns</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Hjamil,<br>
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Thank you for contacting us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We apologize for the inconvenience caused.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that we have processed the refund for all the 4 orders.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The amount you have paid online will be refunded back to your original payment method within 7-14 business days.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to reach out to us if you need any further assistance.<br>
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Your friends,<br>
The Support Team</span></div>
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<span style="font-size:1.0pt;font-family:fdtktid;color:white">2936998:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043258847797'>Video.mov</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043258847798'>image0.jpeg</a><br />3. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043258847800'>image1.jpeg</a><br />4. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043258847801'>image2.jpeg</a><br />5. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043258847804'>image3.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2936998