Subject: New Reply Received - Error of shipping
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Sep 2021 08:42:48 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Error of shipping   Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
My Dear <br>
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Please read well <br>
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<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
There is 10 for ground shipping <br>
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And 10 for large shipping <br>
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Which mean 10 + 10 = 20 or 10 ???? <br>
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<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
As per your website over 200 of order is free shipping do you have a gentle men from your company can call me ?
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<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Your person over the call center he noticed there was a problem.  <br>
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So<br>
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<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
If you dont think there is a problem <br>
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Then i need to release a complaint to the consumer authority to show that company write free shipping over 200
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And they charge the 20 by different ways <br>
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And you cant close a case from your side with resolve  mark if the customer not yet finalize
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Regards<br>
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<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Tariq<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, September 16, 2021 12:11:32 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3098900] - Error of shipping
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<div dir="ltr">Hi Tariq,<br>
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Thank you for contacting us.</div>
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<div dir="ltr">We apologize for the inconvenience caused.</div>
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<div dir="ltr">We would like to inform you that as we have checked your last screenshot and we have found that it's showing ground shipping charges (AED 10) not the delivery charges.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3098900