Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Sep 2021 06:47:41 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Returns  Ticket comment <div id="edo-message"><div>
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<div>Dear Support Team,</div>
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<div>Any updates??</div>
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<div>Regards,</div>
<div>HMJ</div>
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<div>On Sep 14, 2021 at 2:06 PM, hass91 mj &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: <br><br>
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<div>Dears Support Team,</div>
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<div>Thank you for your response. However, please note the following:</div>
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<div>1- The refund amount should be in BHD not AED, so BHD4.2063.</div>
<div>2- My issue was, and still is, no refund received, not how to utilize my credit.</div>
<div>3- The refund is still not received, please check attached screenshot of "My Credit" from the App.</div>
<div>4- I have made a trial purchase and proceeded to payment, however, there is no option to pay by My Credit, please check the attached screenshot.</div>
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<div>Will appreciate a prompt response.</div>
<div><br></div>
<div>Regards,</div>
<div>HMJ</div>
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<div id="edo-meta">On Sep 14, 2021 at 1:22 PM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: <br><br>
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<div dir="ltr">Hi Hasan,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount (AED 4.2063) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:</div>
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<div>Step 1 - Simply log onto your account</div>
<div>Step 2 - Start shopping</div>
<div>Step 3 - Add chosen items to basket</div>
<div>Step 4 - Proceed to checkout</div>
<div>Step 5 - Select the my credit as a payment option</div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3096986