Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 15 Sep 2021 22:52:56 +0000

Hi Prince Malik,  The customer has responded to the ticket.    Ticket comment <div dir="auto">
<br>Hello, good day!<div>The items for return is already in the driver who picked up the return what will we do for it if you change only by visiting to the store we can't go out from here to visit your store we dont have time please advise we pay by cash </div>
<div>Thank you </div>
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<br><br>-------- Original message --------<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>Date: Thu, Sep 16, 2021, 12:38 AM<br>To: [email-masked]<br>Subject: Re: [#3041107] -<br>
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	<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi <span style="color:rgb( 24 , 50 , 71 );font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;display:inline !important;float:none">Analiza</span> ,</div>
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<div>Thank you for shopping with us.</div>
<div> </div>
<div><strong><u>We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:</u></strong></div>
<div> </div>
<div dir="ltr">·You can contact our customer support team <u dir="ltr">on 1803316 </u>to book a return and to be notified of the refund amount based on our return policy.</div>
<div>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">·You can now drop off your return to any (max fashion) store across the KUWAIT.</div>
<div> </div>
<div>Here’s what you need to do.</div>
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<div dir="ltr">·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (<span style="color:rgb( 0 , 0 , 0 );font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;display:inline !important;float:none">max fashion</span> ) store in the KUWAIT.</div>
<div>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.</div>
<div>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
<div> </div>
<div>Your friends,</div>
<div>The Support Team</div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">3041107:1125156</span>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3041107