Subject: New Reply Received - Urgent - Re: Your payment is being processed (Failure)
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Sep 2021 09:44:06 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Urgent - Re: Your payment is being processed (Failure)  Ticket comment <div dir="auto">
<div dir="auto">Good Day,</div>
<div dir="auto">Please find the email received from Gulf Bank regarding the Transaction Failure Issue.</div>
<div dir="auto"><br></div>
<div dir="auto">Please check from your end and do the needful for refunding the amount as soon as possible.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">Rajith</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
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<div>From: <strong class="gmail_sendername" dir="auto">Customer Service</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Wed, 15 Sep 2021, 8:00 am<br>Subject: Complaint Id:160197<br>To: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>

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<div>Dear Mr. RAJITH,<u></u><u></u>
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<div>Since there is no reverse from our side, please refer to merchant to refund the funds.<u></u><u></u>
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<div>SRVC ISS  CARD NO             ACQ        TRAN. AMT      REV. AMT        AVL. AMT TRAN DAT TRAN TIME REFERANCE NO TERMINAL ID       
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<div>---- ---- ------------------- ---- --------------- ------------- --------------- -------- --------- ------------ --------------------------------------------<u></u><u></u>
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<div>KPAY GBK  5313290416368767    NBK           55.570          .000            .000 06/09/21  21434700 124955022314 E0268301   
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</span><span style='font-size:9.0pt;line-height:105%;font-family:"Open Sans",sans-serif;color:#323e4f'>Best Regards,<u></u><u></u></span>
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<div class="MsoNormal" style="line-height:105%"><span style='font-size:9.0pt;line-height:105%;font-family:"Open Sans",sans-serif;color:#323e4f'>Tel: (965) 22449501
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<span style='font-size:9.0pt;line-height:105%;font-family:"Open Sans",sans-serif;color:#323e4f'>Ext. 2665</span><span style="font-size:9.0pt;line-height:105%;color:#2f5496"><u></u><u></u></span>
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<div class="MsoNormal" style="line-height:105%"><span style='font-size:9.0pt;line-height:105%;font-family:"Open Sans",sans-serif;color:#323e4f'>P.O. Box 3200, Safat, 13032 Kuwait<u></u><u></u></span></div>
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<span style='font-size:9.0pt;line-height:105%;font-family:"Open Sans",sans-serif;color:#323e4f'><a href="http://e-gulfbank.com" rel="noreferrer" target="_blank">e-gulfbank.com</a></span><span style="font-size:9.0pt;line-height:105%;color:#2f5496"><u></u><u></u></span>
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Description automatically generated with low confidence"></span></a><span style="color:#2f5496"><u></u><u></u></span>
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<span style="font-size:12.0pt;color:black">[GBK Classification: </span><span style="font-size:12.0pt;color:#143366">INTERNAL</span><span style="font-size:12.0pt;color:black">]<u></u><u></u></span>
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Gulf Bank - D I S C L A I M E R<br>
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1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043257842923'>image001.gif</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3077922