Subject: New Reply Received - My Account
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 10 Sep 2021 16:41:28 +0000

Hi Prince Malik,  The customer has responded to the ticket.  My Account  Ticket comment <div>Hi,</div>
<div>First, you didn’t explain that there’s a limited time for the complain. Second, I checked the email the day after complain sent which I explained exactly what was the problem and sent you the information you needed, and I didn’t find a reply then you sent a reply a day after that and I didn’t check the emails that day and when I saw it, it was too late to reply. <img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1NjU0OTI3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VzRKJpVqe9kQjS43O9t8XCxyu4onnhGkxVbVWvdXrXQ"><br><br><div dir="ltr">Kind regards,<br><div>Enas Ragab</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 10 Sep 2021, at 2:18 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3073212</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 3073212<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Prince Malik : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Shakra,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">We apologize for the inconvenience caused.</div>
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<div dir="ltr">We would request you to kindly share the screenshot of the issue which you are facing so that we can further assist you.</div>
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<div dir="ltr">We look forward to hearing from you.</div>
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<div dir="ltr">​Your friends,</div>
<div dir="ltr">The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3073212