Subject: New Reply Received - Re: Your Click & Collect order is confirmed!
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 10 Sep 2021 09:06:21 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Your Click & Collect order is confirmed!  Ticket comment <div dir="auto">status is always processing? why? in babyshop it takes only 1-2 days to pick the item up</div>
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<div>On Fri, 10 Sep 2021 at 1:05 PM Jade Estremos &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">when can I collect my order? til now not avail in store? why?</div>
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<div dir="ltr" class="gmail_attr">On Thu, 9 Sep 2021 at 2:22 PM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Jade,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We're sorry to hear that you wish to cancel your order.<br><br>We can see the order has been placed on 06 Sep, 2021 with the order number  9694113790.<br><br>Unfortunately, we won't be able to cancel your order at the moment as your order is processing. However, we would request you to not pickup your order once it will be ready for pickup and your order will be available for collection for 14 days from the confirmation email received to collect.<br><br>The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.<br> <br>If you require any further assistance, please feel free to write back to us.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3073716