Subject: refund approval
From: "PRINCE MALIK" <[email-masked]>
Date: Thu, 9 Sep 2021 00:05:45 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval 
Order Date : Aug 4, 2021 
Order ID: 8284569470 
Tracking ID: FP0805210004906 
Item ID: 161124339 
Order value: KWD 64.02 
Assistance Required: Refund approval 

Issue Description: Customer placed order for 3 items but as per the customer, she has only received 2 items, Under the consignment details we can see that all 3 items has been shipped & delivered from our side. 

Case history: the customer contacted us on 10 Aug, 2021 and informed us that he did not receive the item 161124339 - - Eternity Luxe Super King 325 TC Size Fitted Sheet - 200x210 cm . We create a child ticket to check we have checked with WH and LMG courier but not received any response from courier and as per WH they have shipped all the items. 

The item value is KWD16.00. 

Customer history: the customer has been with us since June 2021 and has completed 5 orders with us so far. 

Assistance Required: kindly provide us the approval to process the refund for the mentioned item. 

Regards, 
Prince