Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Sep 2021 08:37:36 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr"><span>Hello,</span><br>
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<span>Please note that it is surprising shipping company called me to get returned items though I have proven 11 items have been returned per the attached video and driver’s photos confirmation. ( driver who picked the 11 items mobile number is +966 57 784
 0612)</span><br>
<span>I believe this issue must be escalated to be resolved.</span><br>
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<span>Please note that the below cases are still open and need your solution:</span><br>
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<span>-          Order #6323977260: Moistreet set of 3 embilished open front Abaya size L</span><br>
<span>return requests have been canceled from system though it was requested to return thru the application and phone calls and 11 items were returned per the video I sent earlier.</span><br>
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<span>-          Order #6324030658 : Moistreet set of 3 embilished open front Abaya size M returned but amount has not been returned.</span><br>
<span>Order # 6323812750 from MAX 4 items have been returned but amount has not been refunded. (1-Textured A-Line dress 2-All-Over Print Shirt 3-Typographic Print Shirt 4-Skinny Fit Solid Chinos)</span><br>
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<span>Best regards,</span><br>
<span>Helmi AbuSafieh</span><br>
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<span>Best regards,</span><br>
<span>Helmi AbuSafieh</span><br>
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<span></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<span>Sent: Friday, September 3, 2021 3:57 PM</span><br>
<span>To: Helmi AbuSafieh &lt;[email-masked]&gt;</span><br>
<span>Subject: Re: [#2936998] - Returns</span><br>
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<span>Hi Hjamil,</span><br>
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<span>Thank you for contacting us.</span><br>
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<span>We apologize for any inconvenience caused.</span><br>
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<span>We would request you to please elaborate your query so that we can assist you better.</span><br>
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<span>We look forward to hearing from you.</span><br>
<span></span><br>
<span>Your friends,</span><br>
<span>The Support Team</span><br>
<span>2936998:1125156</span><br>

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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043254842101'>Video.mov</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2936998