Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Sep 2021 09:59:48 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div>Good afternoon. </div>
<div>1st picture, what was requested.</div>
<div>2nd picture what was received. (5th )</div>
<div>Even if the item was not found(which is not accepted so long it was in the online display).they should have been asked me ,to accept the change or not).</div>
<div>3rd picture, colour darker than the picture (2 tshirts).</div>
<div>4th picture, the red colour is not bright. </div>
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<div>          Best regards. </div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, September 1, 2021 11:19 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: How did you enjoy shopping with us?
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3038554</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 3038554<br>
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لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>
إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Prince Malik : </div>
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<div dir="ltr">Hi Naglaa,<br>
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Thank you for getting in touch with us.<br>
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With reference to order # 8291156233.<br>
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We sincerely apologize for the inconvenience caused.<br>
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This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br>
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Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your proper products for your future purchases.<br>
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We would also request you to provide us some snapshots of the wrong item you have received along with the item name.<br>
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We look forward to hearing from you.<br>
<br>
Your friends,<br>
The Support Team<br>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043253943347'>Screenshot_20210902-121929_WhatsApp.jpg</a><br />2. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043253943348'>20210830_171023.jpg</a><br />3. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043253943350'>Screenshot_20210902-121958_WhatsApp.jpg</a><br />4. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043253943352'>Screenshot_20210902-122028_WhatsApp.jpg</a><br />5. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043253943360'>20210830_171023.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3038554