Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Sep 2021 10:48:05 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div>Hello Support Team,  I appreciate your reply however you didn’t advise if you send the correct item to me or the cash back.  thank you<br><br>
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<div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
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<div>On Sep 1, 2021, at 12:39 PM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<div dir="ltr">Hi Clifford,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">We apologize for the inconvenience caused to you.<br><br>This is clearly not the experience we want our customers to have when they shop with us. <br><br>Please consider this a rare exception. Whenever a customer places an order, it goes through the quality check process. Our quality check professionals always checks if the items are in good shape or not. <br><br>We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.<br><br>Feel free to get in touch with us for further assistance. ​<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2974927