Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Aug 2021 22:12:43 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Returns  Ticket comment <div>Hello,
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<div>I am not sure if my case will be solved!!<br>
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<div dir="ltr">Thank you,
<div>Helmi AbuSafieh </div>
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<div>From: Helmi AbuSafieh &lt;[email-masked]&gt;<br>
<b>Date:</b> August 30, 2021 at 1:47:00 PM GMT+3<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> <b>RE: [#2936998] - Returns</b><br>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Hello,</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Please note that it is surprising shipping company called me to get returned items though I have proven 11 items have been returned
 per the attached video and driver’s photos confirmation. ( driver who picked the 11 items mobile number is +966 57 784 0612)</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>I believe this issue must be escalated to be resolved.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Please note that the below cases are still open and need your solution:</span></div>
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</span></span></span><span dir="LTR"></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Order #6323977260: Moistreet set of 3 embilished open front Abaya size L
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>return requests have been canceled from system though it was requested to return thru the application and phone calls and 11 items were returned per the video
 I sent earlier.</span></div>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><span style="mso-list:Ignore">-<span style='font:7.0pt "Times New Roman"'>         
</span></span></span><span dir="LTR"></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Order #6324030658 : Moistreet set of 3 embilished open front Abaya size M returned but amount has not been returned.</span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Order # 6323812750 from MAX 4 items have been returned but amount has not been refunded. (1-Textured A-Line dress 2-All-Over Print
 Shirt 3-Typographic Print Shirt 4-Skinny Fit Solid Chinos)</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Best regards,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Helmi AbuSafieh</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Helmi AbuSafieh
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<b>Sent:</b> Saturday, August 28, 2021 9:18 PM<br>
<b>To:</b> 'Centrepoint' &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2936998] - Returns</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Hello,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Please note that the below cases are still open and need your solution:</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span></div>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><span style="mso-list:Ignore">-<span style='font:7.0pt "Times New Roman"'>         
</span></span></span><span dir="LTR"></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Order #6323977260: Moistreet set of 3 embilished open front Abaya size L
</span>
</div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>return requests have been canceled from system though it was requested to return thru the application and phone calls and 11 items were returned per the video
 I sent earlier.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span></div>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><span style="mso-list:Ignore">-<span style='font:7.0pt "Times New Roman"'>         
</span></span></span><span dir="LTR"></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Order #6324030658 : Moistreet set of 3 embilished open front Abaya size M returned but amount has not been returned.</span>
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<div></div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Order # 6323812750 from MAX 4 items have been returned but amount has not been refunded. (1-Textured A-Line dress 2-All-Over Print
 Shirt 3-Typographic Print Shirt 4-Skinny Fit Solid Chinos)</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Best regards,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Helmi AbuSafieh</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Centrepoint &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;
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<b>Sent:</b> Saturday, August 28, 2021 8:51 AM<br>
<b>To:</b> Helmi AbuSafieh &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;<br>
<b>Subject:</b> Re: [#2936998] - Returns</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Hjamil,<br>
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Thank you for patience.<br>
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We apologize for the inconvenience caused to you.<br>
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We’re on it - and we’ll do our best to sort this out quickly. ​<br>
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Feel free to get in touch if you need further assistance.<br>
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Your friends,<br>
The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2936998:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043253380984'>Video.mov</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043253380985'>image0.jpeg</a><br />3. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043253380986'>image1.jpeg</a><br />4. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043253380987'>image2.jpeg</a><br />5. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043253380990'>image3.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2936998