Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Aug 2021 10:53:00 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Returns  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/MFAL0W1Evj_Yo0M5Mqtxig~~/AALN9wA~/RgRjDz2HPVcDc3BjQgphLQcKLmESW0SjUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear Faraz,<br>
<br>
<br>
Kindly note all orders were collected and returned with the following order number SOR009621437 and SOR009621408.<br>
 
<div>Best regards, <br>
<br>
<span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>30/8/2021 6:13 PM GMT+03:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>RE: [#2936998] - Returns<br>
<br>
</div>
<div class="WordSection1">
<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM2E488C1A614141B4A3F810649D64BF1A" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Shipa Delivery Support</span></a>,</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Please update.</div>

<div class="MsoNormal"> </div>

<div>
<div class="MsoNormal">Regards,</div>

<div class="MsoNormal">Faraz Lohani</div>

<div class="MsoNormal">Escalation Desk – Web Team</div>

<div class="MsoNormal"> </div>
</div>

<div class="MsoNormal"> </div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, August 25, 2021 2:47 PM<br>
<b>To:</b> [email-masked]; [email-masked]; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2936998] - Returns</div>
</div>
</div>

<div class="MsoNormal"> </div>

<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

<div>
<div>
<div class="MsoNormal"><span style="font-size:1pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in"><img alt="Image removed by sender." height="1" id="Picture_x0020_1" style="width:0.0083in;height:0.0083in" width="1"></span></div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear Team,<br>
<br>
We have reviewed the request. Allow us to check further and revert back to you at the earliest possible.<br>
<br>
<br>
Best Regards,  </span></div>

<div>
<br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Noor Hijazi</span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Ccb9e2d1cf3d74fb76f7208d967b5b600%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637654852406155732%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=lUY3veVH%2FuOl3d6zb9u3Iv0c%2BaXA9uWACIke2pxfoQY%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Ccb9e2d1cf3d74fb76f7208d967b5b600%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637654852406165683%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=TnEMPv%2F9%2BZtB5aKxf%2BCaG%2FKgEF6EI0nVJ9JQnViInMQ%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">  </span></div>

<div align="center" class="MsoNormal" style="text-align:center">
<hr align="center">
</div>

<div class="MsoNormal">
<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">EMP561 Sajeda Alghneimin &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>12/8/2021 9:47 AM GMT+03:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>CST000000006 Shipa Customer ([email-masked]); [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>RE: [#2936998] - Returns<br>
<br>
Dear Team,  <br>
<br>
<br>
Kindly note we updated the customer's number and we will proceed with the delivery at the earliest convenience. <br>
<br>
<br>
Best regards,  </span>
</div>

<div>
<span class="labelnamesf"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Sajeda Alghneimin </span></span><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Ccb9e2d1cf3d74fb76f7208d967b5b600%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637654852406165683%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=TnEMPv%2F9%2BZtB5aKxf%2BCaG%2FKgEF6EI0nVJ9JQnViInMQ%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_4" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Ccb9e2d1cf3d74fb76f7208d967b5b600%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637654852406175637%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=ZN5UhOxIhy8ATzvyRRv6qRxashwN8lpKEZAzJ1SNv6E%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">  </span></div>

<div align="center" class="MsoNormal" style="text-align:center">
<hr align="center">
</div>

<div class="MsoNormal">
<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>12/8/2021 9:34 AM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2936998] - Returns<br>
  </span>
</div>

<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Dear Team,<br>
<br>
Any update<br>
<br>
Problem Statement: Update phone number  <br>
<br>
Order Date:  Jun 27, 2021<br>
Order ID:  6323812750<br>
Tracking ID:  SD002489288<br>
<br>
<br>
Order Date:  Jun 28, 2021<br>
Order ID:   6323977260<br>
Tracking ID:   SD002489028 <br>
<br>
Order Date:  Jun 28, 2021<br>
Order ID:  6324030658<br>
Tracking ID:   SD002489023<br>
<br>
Kindly update the number and arrange a delivery asap.<br>
Customer contact number:  0566235100 <br>
<br>
Please arrange the collection asap.<br>
<br>
Best Regards,</span></div>
</div>
</div>

<div>
<blockquote style="margin-top:5pt;margin-bottom:5pt">
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Mon, 9 Aug at 5:31 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span> </span></div>

<div>
<div>
<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Dear Team,</span></span></div>
</div>

<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>
</div>

<div>
<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Any update?</span></span></div>
</div>

<div>
<div class="MsoNormal">
<br>
<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Problem Statement: Update phone number  </span><br>
<br>
<span class="separator">Order Date:  Jun 27, 2021</span><br>
<span class="separator">Order ID:  6323812750</span><br>
<span class="separator">Tracking ID:  SD002489288</span><br>
<br>
<br>
<span class="separator">Order Date:  Jun 28, 2021</span><br>
<span class="separator">Order ID:   6323976055</span><br>
<span class="separator">Tracking ID:  SD002596537</span><br>
<br>
<span class="separator">Order Date:  Jun 28, 2021</span><br>
<span class="separator">Order ID:   6323977260</span><br>
<span class="separator">Tracking ID:   SD002489028   &amp;   SD002596518</span><br>
<br>
<span class="separator">Order Date:  Jun 28, 2021</span><br>
<span class="separator">Order ID:  6324030658</span><br>
<span class="separator">Tracking ID:   SD002489023</span><br>
<br>
<span class="separator">Kindly update the number and arrange a delivery asap.</span><br>
<span class="separator">Customer contact number:  0566235100 </span><br>
<br>
<span class="separator">Please arrange the collection asap.</span><br>
<br>
<span class="separator">Best Regards,</span></span>
</div>
</div>
</div>
</blockquote>
</div>
</div>

<div class="MsoNormal">
<br>
<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">2936998:1125156</span>
</div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in"><img alt="Image removed by sender." height="1" id="Picture_x0020_6" style="width:0.0083in;height:0.0083in" width="1"></span></div>
</div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> 
<img width="1" height="1" alt="" src="http://click.netsuite.com/q/wfbS8mJksI_vQj_eeVDtCA~~/AALN9wA~/RgRjDz2HPlcDc3BjQgphLQcKLmESW0SjUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2936998