Subject: New Reply Received - Re: We’ve received your return request.
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 31 Aug 2021 03:41:24 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: We’ve received your return request.   Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Kindly confirm the item has received as it has been<span id="ms-outlook-android-cursor"></span> picked up already from us last week.
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<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Faiza Qaiser &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, August 28, 2021 5:53:49 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: We’ve received your return request. 
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<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
Dear Team,<br>
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<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
We have returned the above item today at 3 :30pn to your staff in  unpacked condition as we have already informed over phon and at the time of returned request that the its cant be fixed properly even cant be uninstalled. So returned as the same open condition.
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<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
Kindly confirm once received and returned the said amount.<br>
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<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
Thanks and Regards <br>
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<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
Faiza Adnan <span id="x_ms-outlook-android-cursor"></span>
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<font color="#000000" style="font-size:11pt"><b>From:</b> support=[email-masked] &lt;support=[email-masked]&gt; on behalf of Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, August 27, 2021 3:26:34 PM<br>
<b>To:</b> Faiza Adnan &lt;[email-masked]&gt;<br>
<b>Subject:</b> We’ve received your return request. </font>
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Here’s what you need to do next. </td>
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<td style="padding:35px 0 0 5px"><a href="https://www.babyshopstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="display:inline-block" rel="noreferrer"><img alt=" Babyshop logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-babyshop.png" width="160" style="border:0; margin:0"></a></td>
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<td colspan=" 2" style="padding:15px 0 0 0">Download our apps now</td>
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<a href="https://itunes.apple.com/ae/app/id1161312755?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" rel="noreferrer"><img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width=" 19"></a>
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<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.babyshopstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" rel="noreferrer"><img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
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<td align=" right" style="padding:2px 10px 0 0"><a href="https://itunes.apple.com/ae/app/id1161312755?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none; color:#202020" rel="noreferrer">iPhone</a></td>
<td align=" left" style="padding:2px 0 0 10px"><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.babyshopstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none; color:#202020" rel="noreferrer">Android</a></td>
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<span class="x_x_navmenu"><a href="https://www.babyshopstores.com/ae/en/department/clothing?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">Clothing</a></span>
<span class="x_x_navmenu"><a href="https://www.babyshopstores.com/ae/en/department/babygear?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">Baby
 Gear</a></span> <span class="x_x_navmenu"><a href="https://www.babyshopstores.com/ae/en/department/nurseryandfeeding?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">Nursery
 &amp; Feeding</a></span> <span class="x_x_navmenu"><a href="https://www.babyshopstores.com/ae/en/department/toys?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">Toys</a></span>
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<div style="font-family:Helvetica,Arial,sans-serif; font-size:24px; margin:0; padding:0; text-align:left; font-weight:bold; color:#202020; line-height:32px">
We’ve received your return request.</div>
<div style="font-family:Helvetica,Arial,sans-serif; font-size:16px; margin:0; padding:10px 0 0 0; line-height:22px; text-align:left; font-weight:normal; color:#202020">
Hi Faiza Adnan, thank you for getting in touch with us. Here’s how your return <span style="color:#00b9e5; text-decoration:none">
1001297759</span> for order <span style="color:#00b9e5; text-decoration:none">9686990289</span> will work.<br>
Our delivery partner will pick up your return in around 2-5 business days. </div>
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<strong>Order Details </strong>
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<div style="font-size:15px; color:#202020; padding:0; line-height:20px; margin:0">Item</div>
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<div style="font-size:15px; color:#202020; padding:0; line-height:20px; margin:0">Description</div>
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<div style="font-size:15px; color:#202020; padding:0; line-height:20px; margin:0">Total Price</div>
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<img alt="" src="https://8e676dcebf3309ae7e1b-f801ca07733addcf236da446f6ef5b12.lmsin.net/162618626-HY-8036-8B-AW20081220_01-150.jpg" class="x_x_product" width="100%" style="padding:20px 0 0 0; max-width:135px">
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<strong>BABYSHOP</strong>
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<td align="left" style="padding:8px 0 0 0; color:#3d4648; font-weight:600">Juniors Devon Travel Cot
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<td align="left" style="padding:4px 0 0 0; color:#3d4648; font-weight:300">Color: Blue</td>
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<td align="left" style="padding:4px 0 0 0; color:#3d4648; font-weight:300">Quantity: 1</td>
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AED 179.25 </td>
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Total</td>
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<strong>AED 179.25</strong> </td>
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<h4 style="margin:0; font-size:18px">1. Box up your return</h4>
<div style="margin:10px 0 0 0; font-size:15px; line-height:19px">Please include the invoice, price tags and any warranty information.
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<h4 style="margin:0; font-size:18px">2. Hand over your return</h4>
<div style="margin:10px 0 0 0; font-size:15px; line-height:19px">Our delivery partner will pick it up from your doorstep.
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<h4 style="margin:0; font-size:18px">3. Receive your refund</h4>
<div style="margin:10px 0 0 0; font-size:15px; line-height:19px">This will be issued after we receive your products in our warehouse and conduct a quality check.
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<h4 style="margin:0; font-size:18px">Here's how your refund works:</h4>
<ul style="padding-left:15px">
<li style="margin:10px 0 0 0; font-size:15px; line-height:19px">If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.</li>
<li style="margin:10px 0 0 0; font-size:15px; line-height:19px">Refunds to your Credit Card or Debit Card may take 4-15 business days to process.</li>
<li style="margin:10px 0 0 0; font-size:15px; line-height:19px">Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.</li>
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<span class="x_x_aligntext">Need help? Get in touch</span>
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<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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<strong>Connect with us</strong> on your favourite social network.</div>
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<a href="https://twitter.com/babyshoparabia" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none" rel="noreferrer"><img alt=" twitter" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" width=" 38"></a>
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<div style="margin:0; padding:0; line-height:20px">Reach out in 140 characters! We are
<strong>@babyshoparabia</strong>.</div>
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<td><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38"></td>
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<strong>Call us on 800-BABYSHOP (800-22297467).</strong>
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7 days a week, 24 hours a day</div>
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<td align="left"><span style="font-size:11px; color:#848483">© 2021 Retail World Limited
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<td align="right" style="text-align:right; width:100%"><span style="font-size:11px; color:#848483"><a href="https://www.babyshopstores.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">Privacy
 Policy</a>  | <a href="https://www.babyshopstores.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">
Terms &amp; Conditions</a> </span></td>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3031885