Subject: New Reply Received - Used product
From: Mothercare-BAH <[email-masked]>
To: [email-masked]
Date: Sun, 29 Aug 2021 11:21:57 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Used product  Ticket comment <div>The amount is not refunded yet!<br><br>
</div>
<div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 17 Aug 2021, at 4:24 PM, Mothercare-BAH &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Seham,<br><br>Thank you for getting in touch with us.<br> <br>We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a defected item in your purchase with us. We understand that you are skeptical about your future purchases. <br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Also, as we can see we have already created a online return request on 17 Aug, 2021.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # 46601425010.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
</div></div>

	

</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2992123