Subject: New Reply Received - Charged Twice for the same orders
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 27 Aug 2021 08:39:25 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Charged Twice for the same orders  Ticket comment <div dir="auto">Hi,</div>
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<div dir="auto">First of all I haven’t received any duplicate orders and this was not my complaint.</div>
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<div dir="auto">My complaint was with payments i hame made for the orders below mentioned.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:0.875rem;word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)'>1. Order ID 9685464462 , Dtd 08/08/2021, Amount AED 25.00</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:0.875rem;word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)'>2. Order ID 9687494963 , Dtd 14/08/2021, Amount AED 49.00<br>3. Order ID 9687651048 , Dtd 15/08/2021, Amount AED 45.00<br>4. Order ID 9687659507 , Dtd 15/08/2021, Amount AED 17.50</div>
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<div dir="auto">I placed 4 different orders through your app and you have charged for each orders at the same time from my debit card as usual and i have selected click &amp; collect option for the delivery so when i was collected the orders from the store you have charged me again for same orders which i have paid for and this happened for the 4 orders i have mede.</div>
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<div dir="auto">So in total you have charged me twice for four orders i made</div>
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<div dir="auto">Kindly do the refund as soon as possible as i have send you all the details earlier </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 27 Aug 2021 at 11:52 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Muhammed,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for reaching out to us with your concern.<br><br>Please accept our sin​cere apologies for the late response.<br><br>We are really sorry for the inconvenience caused to you. However, this is not typical of the experience we offer.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​<br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We would like to inform you that you have placed the following orders with us:</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>1. Order ID 9685464462 , Dtd 08/08/2021, Amount AED 25.00</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>2. Order ID 9687494963 , Dtd 14/08/2021, Amount AED 49.00<br>3. Order ID 9687651048 , Dtd 15/08/2021, Amount AED 45.00<br>4. Order ID 9687659507 , Dtd 15/08/2021, Amount AED 17.50</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Please confirm to us which of the order is duplicate and we would suggest you to please return the duplicate order if any, as all the orders are delivered to you successfully.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​<br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We thank you for your understanding and cooperation.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr">
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<div><font><b><font color="#000000">Thanks and Regards,</font></b><br></font></div>
<div><font color="#660000"><b><br></b></font></div>
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<div><font color="#38761d"><b>Muhammed Shefeel Arakkal Maniyat</b></font></div>
<div><font color="#38761d"><span>Mobile : +971 50 132 9502</span><br></font></div>
<div><font color="#38761d">Email : <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> </font></div>
<div><font color="#38761d">Abu Dhabi, U.A.E.</font></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3002441