Subject: New Reply Received - Re: ﻿ Sorry, we had to cancel part of your order.
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 21 Aug 2021 10:24:51 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: 	Sorry, we had to cancel part of your order.   Ticket comment <div>Hi, <br>
Thank you for getting back to me.<br>
For better understanding from the customer side , I would suggest if you can mention the reason in the  email. It will be less hassle for you and for us as well.
<br>
Thank you.<br>
Dolly</div>
<div id="$_begin_amos_signature">Sent from the Check for Hotmail app</div>
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<div>On Sat, Aug 21, 2021 at 12:09 GMT+04:00, "Max" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>
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<div dir="ltr">Hi Dolly,<br>
<br>
Thanks for reaching out to us and giving us the opportunity to serve you.<br>
<br>
With reference to order # 9689189838. <br>
<br>
We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br>
<br>
This order is not cancelled, during quality check we found out that items (Textured Top with 3/4 Sleeves and Tie-Ups) &amp; (Embroidered Top with V-neck and Bishop Sleeves) were not in a good condition to be sold and that was the last of their stock hence we took
 them out of your order. You are still going to receive the remaining items. <br>
<br>
We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same items.<br>
<br>
Also, we would like to inform you that you don't have to pay for the cancelled item at the time of delivery.<br>
<br>
Our delivery partner will call you before delivering these items.<br>
<br>
Feel free to reach out to us if you need any further assistance.<br>
<br>
Your Friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3004051