Subject: New Reply Received - RE: Request to pick up the return items
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 18 Aug 2021 04:57:02 +0000

Hi Prince Malik,  The customer has responded to the ticket.  RE: Request to pick up the return items  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d'>Hi,</span></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d'> </span></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d'>Any news on this please?</span></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d'> </span></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d'>No calls received from the courier to collect the items, can you chase them for us.</span></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d'> </span></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d'>Regards,</span></div>
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<a href="http://www.alabbarenterprises.com/" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:blue;text-decoration:none'><img width="623" height="153" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0OTI2MTA0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Q4Kzl3KnFPCJsBewqzlfYN85mZa5irsV9wgUiVrPBb4" alt="MAUREEN-E-Signature-copy"></span></a><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d'></span>
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<div>From:<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Splash [mailto:<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>] <br><b>Sent:</b> 12 August 2021 8:47 AM<br><b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Subject:</b> Re: [#2954146] - RE: Request to pick up the return items</span>
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<div><div><div><div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Hi Maureen,<br><br>Thank you for your patience.<br> <br>We would like to inform you that as the previous pickup was getting so much delayed so we have initiated a new return request for the same item in order for the collection to happen at the earliest. Our return and refunds are always meant to be a hassle free process. We would request you to please allow us some more time to proceed with the same.<br> <br>Our courier partner will call you on +971504227910 soon to arrange time for collection. For your reference, you can track your return collection status by clicking here and using RP071621001481.<br><br>Once again please accept our sincere apologies for the inconvenience due to collection delay.<br><br>We thank you for your understanding and cooperation.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</span></div></div></div></div>
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<span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>2954146:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2954146