Subject: New Reply Received - Re: Sorry, your order was not processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Aug 2021 16:11:13 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Sorry, your order was not processed  Ticket comment <div id="edo-message">
<div></div>Is my order ready for pickup</div>
<div id="edo-meta">

<div id="edo-signature" style="font-family: sans-serif, 'Helvetica Neue', Helvetica, Arial;font:-apple-system-body"><br></div>
</div>
<div id="edo-original"><div>
<br><br><blockquote style="margin:1ex 0 0 0; height: min-content; border-left:1px #ccc solid;padding-left:0.5ex"><div></div></blockquote>
</div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Aug 13, 2021 at 8:25 AM, &lt;<a href="mailto:[email-masked]" rel="noreferrer">Centrepoint</a>&gt; wrote:<br><br>
</div>
<div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Subhan,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (<a dir="ltr" rel="noreferrer">6338892302</a>) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (<a dir="ltr" rel="noreferrer">6338892313</a>).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>You’ll receive an SMS and an email when your order is ready for collection.</div>
<div dir="ltr">
<br>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br><br>Thank you for shopping with us and have a great day! Stay Safe!<br><br>Your Friends,<br>The Support Team</div>
</div></div>

		

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2975794