Subject: New Reply Received - Re: Your refund is on its way
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 05 Aug 2021 14:02:54 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div style='font-family: "Times New Roman", Times, serif; font-size: 14pt; color: rgb(0, 0, 0)'>
attached statement, Please get is along and let me know. </div>
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<div>From: Marina M. Anis Botrous &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, August 4, 2021 4:00 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2887444] - Re: Your refund is on its way
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<div dir="auto">I AM NOT PROVIDING MY PASSWORD PROTECTED FILE WITH ALL MY PRIVATE INCOME AND EXPENSE FOR ALMOST 300 EGY, this is the worst experinece ever and i am making sure to tell everyone not to use your untrusted online shopping! 
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<div>I need this case escalated or someone to call me! <br>
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<div class="x_MsoNormal" style="direction:ltr; margin:0in 0in 0.0001pt"><i style="background-color:rgba(255,255,255,0)">Regards,</i></div>
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<div class="x_MsoNormal" style="margin:0in 0in 0.0001pt"><b style="background-color:rgba(255,255,255,0)">Marina Botrous</b></div>
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<span style="line-height:14px; background-color:rgba(255,255,255,0)">Mobile: +201011661176</span>
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<blockquote>On 4 Aug 2021, at 10:31 AM, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Marina,<br>
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Thank you for contacting us.</div>
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<div dir="ltr">We apologize for the inconvenience caused.</div>
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<div dir="ltr">We would request you to kindly provide the bank statement in PDF format so that we can further assist you.</div>
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<div dir="ltr">We really appreciate your understanding and cooperation. </div>
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<div dir="ltr">Feel free to reach us out for any further assistance.<br>
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Your friends,<br>
The Support Team</div>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043245701376'>statements (1).pdf</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2887444