Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 05 Aug 2021 08:39:30 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Returns  Ticket comment <div>Thank you for the update.</div>
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<div>On Thu, Aug 5, 2021 at 12:21 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Chona,</div>
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<div dir="ltr">Thank you for contacting us and we apologize for the inconvenience caused to you.<br><br>We’re really sorry if we’ve taken longer than usual to get back to you.<br><br>As per the online tracking, we can see that the returned items were collected from you on Aug 04 and your product will take 3-5 business days to reach our warehouse. It will take us 1-2 business days from the time we receive your return to issue your refund. Once the refund is processed the amount you paid will be refunded back to your online account in my credits within 2 -3 working days.<br><br>You will be notified once the refund is processed from our end.<br><br>We thank you for your understanding and cooperation.<br><br>Please feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2850185