Subject: New Reply Received - Re: Your refund is on its way
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 04 Aug 2021 14:00:54 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div>I AM NOT PROVIDING MY PASSWORD PROTECTED FILE WITH ALL MY PRIVATE INCOME AND EXPENSE FOR ALMOST 300 EGY, this is the worst experinece ever and i am making sure to tell everyone not to use your untrusted online shopping! 
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<div>I need this case escalated or someone to call me! <br>
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<div class="MsoNormal" style="margin: 0in 0in 0.0001pt"><b style="background-color: rgba(255, 255, 255, 0)">Marina Botrous</b></div>
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<span style="line-height: 14px; background-color: rgba(255, 255, 255, 0)">Mobile: +201011661176</span>
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<div>On 4 Aug 2021, at 10:31 AM, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Marina,<br>
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Thank you for contacting us.</div>
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<div dir="ltr">We apologize for the inconvenience caused.</div>
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<div dir="ltr">We would request you to kindly provide the bank statement in PDF format so that we can further assist you.</div>
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<div dir="ltr">We really appreciate your understanding and cooperation. </div>
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<div dir="ltr">Feel free to reach us out for any further assistance.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2887444