Subject: New Reply Received - returns initiated but amount not received
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 02 Aug 2021 10:10:26 +0000

Hi Prince Malik,  The customer has responded to the ticket.  returns initiated but amount not received   Ticket comment <div class="WordSection1">
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<div class="MsoNormal" style="line-height:105%"><span style="color:#1F497D">Thanks and regards,</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="color:#1F497D">Sakina Safdari</span></div>
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<div>From: Sakina Safdari @ Saftech Engineering Works &lt;[email-masked]&gt; <br><b>Sent:</b> 27 July 2021 12:22<br><b>To:</b> 'Splash' &lt;[email-masked]&gt;<br><b>Subject:</b> RE: returns initiated but amount not received</div>
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<div class="MsoNormal" style="margin-bottom:9.0pt"><span style='font-size:18.0pt;font-family:"Helvetica",sans-serif;color:#1F2123'>Order #9665331538</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#A6A6A6'>29 May 2021 - 07:22 PM</span></div>
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<div class="MsoNormal" style="margin-bottom:9.0pt"><span style='font-size:18.0pt;font-family:"Helvetica",sans-serif;color:#1F2123'>Order #9666127825</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#A6A6A6'>01 Jun 2021 - 03:04 PM</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="color:#1F497D">Thanks and regards,</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="color:#1F497D">Sakina Safdari</span></div>
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<b>From:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Sent:</b> 27 July 2021 11:19<br><b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Subject:</b> returns initiated but amount not received</div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 2904047</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2904047<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Rahul Ranjan : </span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi SAKINA​,<br><br>Thank you for getting in touch with us. <br><br>We would be happy to help you. However for us to check and investigate, we would need some more information. <br><br>Please provide us order no to further assist you.<br><br>Looking forward to hearing from you.<br><br>Your friends,<br>The Support Team<span lang="AR-SA" dir="RTL"></span></span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br></span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2904047:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2904047