Subject: New Reply Received - Fwd: Reply to your comment on Android app 'Splash Online - سبلاش اون لاين'
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 01 Aug 2021 17:15:23 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Fwd: Reply to your comment on Android app 'Splash Online - سبلاش اون لاين'  Ticket comment <div dir="auto"><div>Hi,<div dir="auto"><br></div>
<div dir="auto">I am still not able to log in</div>
<div dir="auto">Email address : <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </div>
<div dir="auto"><br></div>
<div dir="auto">Country : SA</div>
<div dir="auto"><br></div>
<div dir="auto">P20</div>
<div dir="auto"><br></div>
<div dir="auto">Latest version </div>
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<div dir="auto">System version - please refer to image attached. </div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">Regards, </div>
<div dir="auto"><br></div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 20 Jul 2021, 14:53 Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Farha,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br><br>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br>- email address :<br>- Country of access<br>- type of device used<br>- Application version.<br>- System version<br><br>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br>  <br>Your Friends,<br>The Support Team</div></div></div>

	

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Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043244262777'>Screenshot_20210801_191432_com.huawei.android.hwouc.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2863706