Subject: New Reply Received - My Account
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 30 Jul 2021 17:55:50 +0000

Hi Prince Malik,  The customer has responded to the ticket.  My Account  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Dear Support team,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Please be informed that I am still facing same issue, not able  log in, error message attached for your reference.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Mail ID:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>In addition to this please be informed that due to log in error   I checked out as guest in last transactions,  and the latest  invoice # for my last purchase
 is :88883001085320210725, please add the Shukran points to my account: and fix the issue asap</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>1400 0003 8446 3917.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Thanks for your support</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Ateek</span></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Splash [mailto:[email-masked]]
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<b>Sent:</b> Friday, July 30, 2021 8:59 AM<br>
<b>To:</b> Ateek -Ur- Rahman Ghouse &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2899004] - My Account</span>
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<b><span lang="EN-SG" style="color:#1F497D;border:solid red 1.0pt;padding:0in;background:yellow;mso-highlight:yellow">CAUTION</span></b><span lang="EN-SG" style="color:#1F497D;border:solid red 1.0pt;padding:0in;background:yellow;mso-highlight:yellow">:
 This is an <b>external</b> email, take special care when clicking on <b>links</b> and opening
<b>attachments</b>.</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Ateek,<br>
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Thank you for contacting us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We apologize for the inconvenience caused.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that your issue has been resolved and we request you to kindly try it again.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2899004:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043244015269'>Error msg while log in</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2899004