Subject: New Reply Received - RE: Your refund is on its way
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 25 Jul 2021 13:04:53 +0000

Hi Prince Malik,  The customer has responded to the ticket.  RE: Your refund is on its way  Ticket comment <div dir="auto">Hi</div>
<div dir="auto">You are sending me this email since a week and am still waiting .</div>
<div dir="auto">It is the same copy paste email and this is nonsense .</div>
<div dir="auto">I need my problem to be solved immediately .</div>
<div dir="auto">It is not a way to refund from a big company like you .</div>
<div dir="auto">
<br>
</div>
<div dir="auto">
<br>
</div>
<div dir="auto">
<br>
</div>
<div id="composer_signature" dir="auto">
<div dir="auto" style="font-size:85%; color:#575757">Sent from my Galaxy</div>
</div>
<div dir="auto">
<br>
</div>
<div>
<br>
</div>
<div>
<br>
</div>
<div>-------- Original message --------</div>
<div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; 
</div>
<div>Date: 25/07/2021 4:42 pm (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#2819713] - RE: Your refund is on its way </div>
<div>
<br>
</div>
<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div>Hi Reem,<br>
<br>
Thanks for your prompt response.<br>
<br>
We are truly sorry for the delay caused in resolving the issue. We can understand your concern and your disappointment here. This is surely not the experience we want our customers to have when they shop with us.<br>
<br>
We would like to inform you that we have escalated the issue to the relevant team resolve it on a top priority.<br>
<br>
We really appreciate your understanding and cooperation. <br>
<br>
Feel free to reach us out for any further assistance.<br>
<br>
Your friends,<br>
The Support Team</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2819713