Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 21 Jul 2021 13:18:16 +0000

Hi Prince Malik,  The customer has responded to the ticket.    Ticket comment <div>its ok dont worry thank you so much</div>
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<br><br><div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
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<div>On Jul 21, 2021, at 4:29 PM, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Jochella,<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>With reference to order # 9680318468.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that item (Ladies Heel Sling back) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. You are still going to receive the remaining items. <br><br>We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.<br><br>Also, the amount you have paid online will be refunded back to your original payment method within 7-14 business days.<br><br>Our delivery partner will call you before delivering these items.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2888560