Subject: New Reply Received - Re: Share your feedback with us
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Jul 2021 10:07:40 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div><br></div>Hello customer service ,<div><br></div>
<div>As per my order I don’t know what part you don’t understand exactly !</div>
<div>I was clear from the beginning that my package should contain 12 pieces all together but I got only 10 items in the package .</div>
<div>Now , it’s not my problem that your system says all the items have been shipped because they were not.</div>
<div>The butterflies T-shirts I ordered 6 pieces all together 2 pieces small size </div>
<div>And 4 pieces medium size .</div>
<div>What I got is 2 pieces small size and 2 pieces medium size.</div>
<div>The missing are 2 T-shirts medium size .</div>
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<div>I don’t want to return all the items and get a refund for the whole thing as I need the items I ordered.</div>
<div>I just asked that u ship my missing items to me !!! And if they are not available refund me the money of the 2 pieces .</div>
<div>This is taking rediculously long time and yet the issue is not resolved.</div>
<div>I called and placed a complaint and nothing happened .</div>
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<div>Today I received a msg saying return order .</div>
<div>I didn’t request a return !!!! </div>
<div>I want my missing items or refund of the 2 missing items that’s it .</div>
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<div>Regards,</div>
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<div>Dr. Mersal </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0MDA2OTc3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7UB574-VV-ZN6Vs0vM1g_QylRrBhRm7TKypCA55H0QA"><br><br><div dir="ltr">Sent from my iPhone<div>Dr. Mersal AlArayedh</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 17 Jul 2021, at 2:36 pm, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Mersal,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">We apologize for the inconvenience caused.</div>
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<div dir="ltr">We would request you to kindly confirm us the proper missing item name so that we can further assist you.<br><br>
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<div dir="ltr">We look forward to hearing from you.</div>
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<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2835215