Subject: New Reply Received - Problem in refund in order no. 9676617583
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Jul 2021 09:32:49 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Problem in refund in order no. 9676617583  Ticket comment <div>Dear support team, </div>
<div id="yMail_cursorElementTracker_1626514208129"><br></div>
<div id="yMail_cursorElementTracker_1626514208577">Good day! </div>
<div id="yMail_cursorElementTracker_1626514214425"><br></div>
<div id="yMail_cursorElementTracker_1626514214543">This is a reminder as I sent you 4 times without solving the problem or without informing me that the problem is going to be solved. </div>
<div id="yMail_cursorElementTracker_1626514319847"><br></div>
<div id="yMail_cursorElementTracker_1626514320036">Kindly update me ASAP. </div>
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<div id="yMail_cursorElementTracker_1626514343101">Kind regards, </div>
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<div id="yMail_cursorElementTracker_1626514347563">Waleed Zahra </div>
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<div id="yMail_cursorElementTracker_1626514285271">Ki<br><div id="ymail_android_signature"><br></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Fri, Jul 16, 2021 at 5:14 AM, Waleed Zahra</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv1530486166"><div>
<div id="yiv1530486166ymail_android_signature">Dear support team, </div>
<div id="yiv1530486166yMail_cursorElementTracker_1626404309115"><br></div>
<div id="yiv1530486166yMail_cursorElementTracker_1626404309253">Kindly try to read the situation again and read my email carefully. </div>
<div id="yiv1530486166yMail_cursorElementTracker_1626404385693">I returned 4 pieces from this order. </div>
<div id="yiv1530486166yMail_cursorElementTracker_1626404429921">1/The 1st item it's original price is 119 AED after using the voucher of 11.9 AED the item cost became 107.10 AED (this amount refunded) </div>
<div id="yiv1530486166yMail_cursorElementTracker_1626404550303">2/ The 2nd and the 3rd item there original price is (49+59) =108 AED  after using the voucher of 10.8 AED the item cost became 97. 2 AED (this amount refunded) </div>
<div id="yiv1530486166yMail_cursorElementTracker_1626404698499"><br></div>
<div id="yiv1530486166yMail_cursorElementTracker_1626404700219">3/The 4th Item which I have a problem with (Sustainable light wash slim fit Demin Jeans with felxi waist), it's original price is 59 AED and I used also voucher for 5.9 AED so after using the voucher the item cost became 53.1 AED BUT THIS AMOUNT IS NOT REFUNDED YET although you already received the item. </div>
<div id="yiv1530486166yMail_cursorElementTracker_1626404996932"><br></div>
<div id="yiv1530486166yMail_cursorElementTracker_1626404997110">Your call center customer service colleagues already acknowledged the problem and they sent an email to the store but no action happened since last Sunday. </div>
<div id="yiv1530486166yMail_cursorElementTracker_1626405122544"><br></div>
<div id="yiv1530486166yMail_cursorElementTracker_1626405123251">You can check my order and you will find that they already sent that email to the store. </div>
<div id="yiv1530486166yMail_cursorElementTracker_1626405073430"><br></div>
<div id="yiv1530486166yMail_cursorElementTracker_1626405074725">Kindly recheck and solve this problem ASAP</div>
<div id="yiv1530486166yMail_cursorElementTracker_1626405169989"><br></div>
<div id="yiv1530486166yMail_cursorElementTracker_1626405170513">Kindly find the attached picture and check the last item in this picture which proof that you already received that item.</div>
<div id="yiv1530486166yMail_cursorElementTracker_1626405216531"><br></div>
<div id="yiv1530486166yMail_cursorElementTracker_1626405217160">Kind regards, </div>
<div id="yiv1530486166yMail_cursorElementTracker_1626405219958"><br></div>
<div id="yiv1530486166yMail_cursorElementTracker_1626405220701">Waleed Zahra </div>
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<img class="yiv1530486166inline-image-global yiv1530486166inlined-image-cid-7cfb368e-75f9-46e0-8d98-9fe07c380f85" id="yiv1530486166ymail_attachmentId7cfb368e-75f9-46e0-8d98-9fe07c380f85" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzOTk4NjM2MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.DWS8a32k4lJdhu9r8bDk1aOz0eEmUkpx3IibTc9Jcic" style="width:100%;max-width:800px"><br>
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</div> <br> <div class="yiv1530486166yqt1516063300" id="yiv1530486166yqt00151"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Fri, Jul 16, 2021 at 4:53 AM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv1530486166"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Waleed ,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for getting in touch with us.</div>
<div dir="ltr">​<br>
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<div dir="ltr">You have used a voucher of <span dir="ltr" style="white-space:pre"> </span>10.8, 11.9, that is non refundable.</div>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2861689