Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Jul 2021 07:00:07 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Returns  Ticket comment <div>Hii 
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<div>So wat shall i do ? Shall i order new mascara ?? </div>
<div>Or once i return i will get new one same tim </div>
<div>Please i need same brand same mascara let them check and bring new one </div>
<div>Its not available in stores otherwise i would have gone and take it </div>
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<div>Its only available online </div>
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<div>I purchased same brand from dubai </div>
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<div>Please reply</div>
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<div>Thanks <br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 13 Jul 2021, at 8:10 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Nabila,<br>
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Thank you for getting in touch with us.<br>
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We sincerely apologize for the inconvenience caused to you.<br>
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This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases. <br>
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Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.<br>
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We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.</div>
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<div dir="ltr">As per the record we can see that we have already created a return request on 11 July, 2021.<br>
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Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # RP0711210004128.<br>
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Feel free to reach out to us if you need any further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2836286