Subject: New Reply Received - Order ID # 9664156619 - Returns Issue
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 12 Jul 2021 05:21:00 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Order ID # 9664156619 - Returns Issue  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Awaiting your reply before I escalate this issue to legal authorities.</div>
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<div class="MsoNormal">Regards,</div>
<div class="MsoNormal">Firoz</div>
<div class="MsoNormal">0507846318</div>
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<div class="MsoNormal">Sent from <a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer">
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Firoz .</a><br>
<b>Sent: </b>Thursday, July 8, 2021 10:29 AM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">Max</a><br>
<b>Subject: </b>RE: [#2797115] - Order ID # 9664156619 - Returns Issue - urgent</div>

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<div class="MsoNormal">Hi,</div>
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<div class="MsoNormal">This is third time I am writing this email</div>
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<div class="MsoNormal">Now this is really annoying &amp; frustrating from your support team , template messages I am receiving in reply ,</div>
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<div class="MsoNormal">I want you to clearly understand that I do not want the refund money in my wallet , it should be</div>
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<div class="MsoNormal">Credited back to my credit card as I was informed by your team member at the time of return item</div>
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<div class="MsoNormal">at Max Shindaga Branch.</div>
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<div class="MsoNormal">Kindly do the needful &amp; resolve immediately else I will raise the issue with
<b><u><span style="color:red">Consumer Rights Forum</span></u></b><span style="color:red">
</span> against </div>
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<div class="MsoNormal">such mal practice .</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Firoz</div>
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<div class="MsoNormal">0507846318</div>
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<div class="MsoNormal">Sent from <a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer">
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<b>From: </b><a href="mailto:[email-masked]" rel="noreferrer">Max</a><br>
<b>Sent: </b>Thursday, July 8, 2021 10:05 AM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject: </b>Re: [#2797115] - Order ID # 9664156619 - Returns Issue</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Firtas,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We apologize for the inconvenience caused.<br>
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We would like to inform you that we have processed the refund of amount (AED 55.00) in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:<br>
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Step 1 - Simply log onto your account<br>
Step 2 - Start shopping<br>
Step 3 - Add chosen items to basket<br>
Step 4 - Proceed to checkout<br>
Step 5 - Select the my credit as a payment option<br>
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Feel free to reach out to us if you need any further assistance.<br>
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Your Friends,<br>
The Support Team</span></div>
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<b>From: </b><a href="mailto:[email-masked]" rel="noreferrer">Firoz .</a><br>
<b>Sent: </b>Sunday, July 4, 2021 3:43 PM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">Max</a><br>
<b>Subject: </b>RE: [#2797115] - Order ID # 9664156619 - Returns Issue</div>
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<div class="MsoNormal">Hi,</div>
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<div class="MsoNormal">I would like to inform that I do not wish to keep the amount in my credit wallet  so kindly do the needful &amp; transfer the amount</div>
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<div class="MsoNormal">back to my credit card as had informed to your staff at the time of return of item.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Firoz</div>
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<div class="MsoNormal">050 7846318</div>
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<div class="MsoNormal">Sent from <a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer">
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<b>From: </b><a href="mailto:[email-masked]" rel="noreferrer">Max</a><br>
<b>Sent: </b>Saturday, July 3, 2021 11:55 AM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject: </b>Re: [#2797115] - Order ID # 9664156619 - Returns Issue</div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Firtas,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We apologize for the inconvenience caused.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that we have processed the refund of amount (AED 55.00) in your my credit wallet. You can use your my credit account in your online purchase in
 5 easy steps:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 1 - Simply log onto your account</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 2 - Start shopping</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 3 - Add chosen items to basket</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 4 - Proceed to checkout</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 5 - Select the my credit as a payment option</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to reach out to us if you need any further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your Friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style="font-size:1.0pt;font-family:fdtktid;color:white">2797115:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style="font-size:1.0pt;font-family:fdtktid;color:white">2797115:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2797115