Subject: Ticket Assigned - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Jul 2021 13:51:23 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns Hi

I am writing you regarding Order #9631956051. After using the crossbody bag for couple of times, stiches of handle were torn and we cannot use it further. When we called customer care in April, they informed center point store in burjuman will fix this.  When I went center point store in burjuman, he told to inquire in Tailor shops if they stich this else he will replace the bag with a new one. Then we searched all Tailor shops for fixing the stitches, but they were not able to fix it. So When we went back to the store to replace the bag, he says to mail you and if you don't respond then he will try working on it.

Can you help me in replacing the bag or getting this bag fixed at the earliest. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2826742