Subject: New Reply Received - Re: Share your feedback with us
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 10 Jul 2021 23:53:11 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Faraz </div>
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<div class="MsoNormal">If the shipment is collected then the customer will be having the collection receipt containing the correct tracking AWB for the order
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<div class="MsoNormal">Kindly check the above and awaiting your feedback </div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#4472C4">Best regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Youssef Amr Abdelaziz </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#C00000">Customer success specialist
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<span style="font-size:10.0pt;color:#C00000">Aramex International</span><span style="font-size:10.0pt;color:#0070C0"> –
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#0070C0">Tel : 0233339970
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#0070C0">Mob : +201224173312</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt"><a href="http://www.aramex.com" rel="noreferrer">www.aramex.com</a></span></div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, July 6, 2021 11:49 AM<br>
<b>To:</b> Youssef Amr &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2674264] - Re: Share your feedback with us : 2001854074</div>
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<div class="MsoNormal">Hi <a id="OWAAM108395C758A74166885E23EAF752519F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>,</div>
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<div class="MsoNormal">On checking with the customer, she confirmed that she returned the items on 8<sup>th</sup> May 2021. And someone from Aramex also called and confirmed with her that the items have been sent to the WH the refund will be done, but nothing
 yet. </div>
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<div class="MsoNormal">Please check with your internal team on the matter above.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 22, 2021 3:06 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2674264] - Re: Share your feedback with us : 2001854074</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Dear Faraz </div>
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<div class="MsoNormal">This AWB has no record on system </div>
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<div class="MsoNormal">Please check the collection receipt given to the customer upon collection</div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#4472C4">Best regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Youssef Amr Abdelaziz </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#C00000">Customer success specialist
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<span style="font-size:10.0pt;color:#C00000">Aramex International</span><span style="font-size:10.0pt;color:#0070C0"> –
</span><span style="font-size:10.0pt;color:black">Cairo , Egypt</span><span style="font-size:10.0pt;color:#0070C0"></span>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#0070C0">Tel : 0233339970
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#0070C0">Mob : +201224173312</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt"><a href="http://www.aramex.com" rel="noreferrer">www.aramex.com</a></span></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, June 21, 2021 3:31 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Mohamed Soliman (EG) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2674264] - Re: Share your feedback with us : 2001854074</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal">Hi <a id="OWAAM8971D1DFC05C45879B6814D2C546308E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>
<a id="OWAAMAF438666807B4061A45B99429D78A052" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>
<a id="OWAAMC9017A026BB7415093416BB045D1402C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>,</div>
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<div class="MsoNormal">Please assist on the order number mentioned below as the pickup as has been done as confirmed by the customer and as per hybris. But refund still not yet initiated. Please check under what AWB the items have been returned and return them
 back to the WH.</div>
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<div class="MsoNormal">Thankyou and Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Customer Support Associate</div>
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<div class="MsoNormal">Customer Service</div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, June 18, 2021 4:16 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2674264] - Re: Share your feedback with us</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Refund Not Processed<br>
Order Date : 03 May, 2021<br>
Order ID: 2001854074<br>
Tracking ID: 43844468474<br>
RMA: 1000900922<br>
Assistance Required: Need refund for customer.<br>
Issue Description: As per the hybris and customer the items has been picked up but on the aramex website page the tracking showing invalid so kindly do the needful.<br>
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Regards,<br>
Prince</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2674264:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2674264