Subject: New Reply Received - Return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 09 Jul 2021 15:50:40 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Return  Ticket comment <div dir="auto">I am travelling tomorrow morning. When you will process the payment.</div>
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<div>On Thu, 8 Jul 2021, 8:18 pm Rabia Khan, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Thanks for your prompt response.  I waiting for link. </div>
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<div dir="ltr" class="gmail_attr">On Thu, 8 Jul 2021, 6:48 pm Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Rabia .</div>
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<div dir="ltr">Thank you for contacting us.<br><br>We apologize for your troubles and problems.<br><br>We are very sorry to hear that one of our dear customers got a bad service and also received wrong item . , and this thing completely saddens us, we know that bad service is not completely acceptable, and this is not our service that we provide to our dear customers. Apology is not enough, but it will be done. Correct the error that occurred.<br><br>We apologize and regret the replacement service is not available, but we will initiate return request and the courier team will contact you to receive the product from you and return the product to the warehouse and directly the amount will be refunded to your account.</div>
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<div dir="ltr">Kindly be assure we have initiated return request and the link will send to your email <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a> kindly find the link and fill the information and once the you filled the information courier team will contact with you . <br><br>Thanks for your cooperation and understanding with us.<br><br>Do not hesitate to contact us if you have any other inquiries.<br><br>Your friends<br>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2829808