Subject: Ticket Assigned - RE: E Com invoices_Details are not available in GDMS_HIGH PRIORITY (inc1096714 / INC1097028) SR# INC1097028
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 09 Jul 2021 04:01:28 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  RE: E Com invoices_Details are not available in GDMS_HIGH PRIORITY (inc1096714 / INC1097028) SR# INC1097028 Dear Masood / Athique
It looks the subject mentioned tech issue not fixed permanently. Below orders addressed but the same issue repeat for the new order

New SR # INC1097028 (issue remains same) when customer raised only we came to know that order does not flown to wms

Since Warehouse does not have any access till customer raise the complaint, till the issue gets fixed, daily basis check from your end & release orders which not flown to wms, so that orders gets dispatch on time

Above mentioned SR sort on high priority & revert back, need to dispatch this order in the evening slot

Naseem / Sachin: Need your intervention

Shafeek: if the issue not getting fixed, update me

Regards
Dominic arackal

From: Athique Ahmed <[email-masked]>
Sent: Wednesday, July 7, 2021 8:50 AM
To: Masood Siddiqui <[email-masked]>; Sachin Pandith <[email-masked]>; Arun Raj <[email-masked]>; Dominic Arackal <[email-masked]>; Bs WH <[email-masked]>; Sharfuddeen Kadavan <[email-masked]>; Afaq Ahmad (TCS) <[email-masked]>
Cc: Centrepoint <[email-masked]>; Babyshop <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]; Malik Ismail <[email-masked]>; Sachin Maheshwari <[email-masked]>; Rajiv Ravichandran (TCS) <[email-masked]>; Sameer Mulla <[email-masked]>
Subject: RE: E Com invoices_Details are not available in GDMS_HIGH PRIORITY (inc1096714 / INC1097028)
Importance: High

Hi Masood / Afaq,

Kindly also check the below mentioned invoices data for which data is not available in GDMS  (SR - inc1096714)

Invoices:                7473557711
7473399368
7473139842
7473594054
7473511418
7473139842
7473166025

743189050 - > SR INC1097028
@Dominic Arackal<mailto:[email-masked]> / Warehouse Team, do we have any other pending issues, Kindly check and confirm immediately, as there are escalations with regards to delivery not being fulfilled on time from the Customers.

@Masood Siddiqui<mailto:[email-masked]> / @Afaq Ahmad (TCS)<mailto:[email-masked]> kindly check and do the needful on priority.

Regards,
Athique Ahmed

From: Masood Siddiqui <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 4, 2021 12:18 PM
To: Athique Ahmed <[email-masked]<mailto:[email-masked]>>; Sachin Pandith <[email-masked]<mailto:[email-masked]>>; Arun Raj <[email-masked]<mailto:[email-masked]>>; Dominic Arackal <[email-masked]<mailto:[email-masked]>>; Bs WH <[email-masked]<mailto:[email-masked]>>; Sharfuddeen Kadavan <[email-masked]<mailto:[email-masked]>>
Cc: Centrepoint <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Afaq Ahmad (TCS) <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>; Sameer Mulla <[email-masked]<mailto:[email-masked]>>
Subject: RE: E Com invoices_Details are not available in GDMS_HIGH PRIORITY

Hi Athique, dominic

Hope those are already available in gdms. Ps find below status

7473305588
BH BS - Invoice details are not available in GDMS
Order status - CANCELLED after RELEASE
Cancelled by Customer at Hybris, Cancellation sent to GDMS
7473123702
BH BS - Invoice details are not available in GDMS
Neha : Order status RELEASED HD GDMS
Issue - OMS should have actually sent ,not seeing RELEASE msg in ACE db also
7473511002
BH BS - Invoice details are not available in GDMS
Neha : Order status RELEASED HD GDMS
Issue - OMS should have actually sent ,not seeing RELEASE msg in ACE db also
7473219799
BH BS - Invoice details are not available in GDMS
Neha : Order status RELEASED HD GDMS
Issue - OMS should have actually sent ,not seeing RELEASE msg in ACE db also
7473460379
BH BS - Invoice details are not available in GDMS
Neha : Order status RELEASED HD GDMS
Issue - OMS should have actually sent ,not seeing RELEASE msg in ACE db also
7473270336
BH BS - Invoice details are not available in GDMS
Order Status - Partially Delivered
12 Items in the order with 11 NGDMS and 1 GDMS
No release msg to GDMS for that
7473446905
BH BS - Invoice details are not available in GDMS
Order status - Delivered (NGDMS)
2nd item GDMS is CANCELLED after RELEASE by Customer at Hybris and
cancel msg sent to GDMS -No Release msg to GDMS
Total 2 items in the order
7473570115
BH BS - Invoice details are not available in GDMS
Only 1 GDMS item in the order, rest 6 are NGDMS which are DELIVERED
No release msg to GDMS
7473345375
BH BS - Invoice details are not available in GDMS
Neha : Order status RELEASED HD GDMS
Issue - OMS should have actually sent ,not seeing RELEASE msg in ACE db also
7473270493
BH BS - Invoice details are not available in GDMS
Neha : Order status RELEASED HD GDMS
Issue - OMS should have actually sent ,not seeing RELEASE msg in ACE db also
7473484330
BH BS - Invoice details are not available in GDMS
Neha : Order status RELEASED HD GDMS
Issue - OMS should have actually sent ,not seeing RELEASE msg in ACE db also

From: Athique Ahmed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 4, 2021 12:02 PM
To: Masood Siddiqui <[email-masked]<mailto:[email-masked]>>; Sachin Pandith <[email-masked]<mailto:[email-masked]>>; Arun Raj <[email-masked]<mailto:[email-masked]>>; Dominic Arackal <[email-masked]<mailto:[email-masked]>>; Bs WH <[email-masked]<mailto:[email-masked]>>; Sharfuddeen Kadavan <[email-masked]<mailto:[email-masked]>>
Cc: Centrepoint <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Afaq Ahmad (TCS) <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>; Sameer Mulla <[email-masked]<mailto:[email-masked]>>
Subject: RE: E Com invoices_Details are not available in GDMS_HIGH PRIORITY

@Dominic Arackal<mailto:[email-masked]> / @Bs WH<mailto:[email-masked]>,
Please check after 15 minutes and update.
Regards,
Athique Ahmed

From: Masood Siddiqui <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 4, 2021 10:57 AM
To: Sachin Pandith <[email-masked]<mailto:[email-masked]>>; Arun Raj <[email-masked]<mailto:[email-masked]>>
Cc: Bs WH <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Sharfuddeen Kadavan <[email-masked]<mailto:[email-masked]>>; Athique Ahmed <[email-masked]<mailto:[email-masked]>>; Dominic Arackal <[email-masked]<mailto:[email-masked]>>; Afaq Ahmad (TCS) <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:Rajiv.Ravichandran@landmarkgro
 up.com>>; Sameer Mulla <[email-masked]<mailto:[email-masked]>>
Subject: RE: E Com invoices_Details are not available in GDMS_HIGH PRIORITY

Hi Athique

This is being reprocessed by OMS team and should be available in 15 min.
Will provide the RCA by evening.

@Sachin P - as discussed, ps revert once done.

Warm Regards
Masood

From: Athique Ahmed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 4, 2021 11:53 AM
To: Dominic Arackal <[email-masked]<mailto:[email-masked]>>; Afaq Ahmad (TCS) <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Bs WH <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Masood Siddiqui <[email-masked]<mailto:[email-masked]>>; Sharfuddeen Kadavan <[email-masked]<mailto:[email-masked]>>
Subject: RE: E Com invoices_Details are not available in GDMS_HIGH PRIORITY

Hi Afaq,
Kindly check and revert on the status of the below ticket that was highlighted on Saturday.
SL
Invoice_no
SR
Remark's
1
7472233384
INC1089695
Invoice schedule status/product details are not available while printing the invoice copy
2
7473305588
INC1093847
Invoice details are not available in GDMS/product details are not available while printing the invoice copy
3
7473123702
INC1089632
Invoice details are not available in GDMS
4
7473511002
INC1090505
Invoice details are not available in GDMS
5
7473219799
INC1090505
Invoice details are not available in GDMS
6
7473460379
INC1092384
Invoice details are not available in GDMS
7
7473270336
INC1093844
Invoice details are not available in GDMS
8
7473446905
INC1093844
Invoice details are not available in GDMS
9
7473570115
INC1093844
Invoice details are not available in GDMS
10
7473345375
INC1093844
Invoice details are not available in GDMS
11
7473484330
INC1093962
Invoice details are not available in GDMS
12
7473270493
INC1093962
Invoice details are not available in GDMS

Thank you,
Regards,
Athique Ahmed

From: Dominic Arackal <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 3, 2021 4:33 PM
To: Athique Ahmed <[email-masked]<mailto:[email-masked]>>
Cc: Bs WH <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Masood Siddiqui <[email-masked]<mailto:[email-masked]>>; Sharfuddeen Kadavan <[email-masked]<mailto:[email-masked]>>
Subject: RE: E Com invoices_Details are not available in GDMS_HIGH PRIORITY

++ Athique

From: Bs WH <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 3, 2021 4:17 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Masood Siddiqui <[email-masked]<mailto:[email-masked]>>; Dominic Arackal <[email-masked]<mailto:[email-masked]>>; Sharfuddeen Kadavan <[email-masked]<mailto:[email-masked]>>
Subject: E Com invoices_Details are not available in GDMS_HIGH PRIORITY

Dear All,
The following e com invoices details are not available in GDMS. We are already SR raised. Kindly check
SL
Invoice_no
SR
Remark's
1
7472233384
INC1089695
Invoice schedule status/product details are not available while printing the invoice copy
2
7473305588
INC1093847
Invoice details are not available in GDMS/product details are not available while printing the invoice copy
3
7473123702
INC1089632
Invoice details are not available in GDMS
4
7473511002
INC1090505
Invoice details are not available in GDMS
5
7473219799
INC1090505
Invoice details are not available in GDMS
6
7473460379
INC1092384
Invoice details are not available in GDMS
7
7473270336
INC1093844
Invoice details are not available in GDMS
8
7473446905
INC1093844
Invoice details are not available in GDMS
9
7473570115
INC1093844
Invoice details are not available in GDMS
10
7473345375
INC1093844
Invoice details are not available in GDMS
11
7473484330
INC1093962
Invoice details are not available in GDMS
12
7473270493
INC1093962
Invoice details are not available in GDMS

Regards,

Shafeek
Mob # 39089265
ARG Logistics,Bahrain

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