Subject: New Reply Received - Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Jul 2021 16:47:20 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
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<div>The bag &amp; the wallet got damaged with no time</div>
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<div>This is not my first time of purchasing from lifestyle bags but I was suprised with the bad quality this time </div>
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<div>Sent from <a href="http://aka.ms/weboutlook" rel="noreferrer">Outlook</a><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, June 30, 2021 8:20 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Feedback or suggestions
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2777654</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Prince Malik : </div>
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<div dir="ltr">Hi Ali,<br>
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Thank you for contacting us. </div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused.<br>
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We would be happy to help you. However for us to check and investigate, we would need some more information. Please let us know your order number.<br>
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<div dir="ltr">Also, kindly share the snapshots of the item.</div>
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We look forward to hearing from you.<br>
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Your friends,<br>
The Support Team</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043236223848'>9334AE13-D9F8-4171-927F-2E5FCBE444E8.jpeg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043236223851'>10BDF284-63CD-4429-8993-CD3019DFCDBB.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2777654