Subject: New Reply Received - Refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Jul 2021 12:50:08 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Refund  Ticket comment <div dir="auto">
<br><br>These is not enough for you to return my money right? OK keep it up. </div>
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<br><br>-------- Original message --------<br>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>Date: Thu, Jun 24, 2021, 7:20 PM<br>To: [email-masked]<br>Subject: Refund<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2753774</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2753774<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Loujain Deeb : </div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi mutiu ​,</div>
<div dir="ltr">
<br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr" style="color:rgb( 24 , 50 , 71 );font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">We are sorry for the inconvenience caused but in order to assist you correctly, we need this information about the authorization code, date of deduction, deducted amount, bank statement, registered email address so we can assist you further.</div>
<div dir="ltr" style="font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">You can open this ticket to provide this information.</div>
<div dir="ltr" style="font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">
<br>Feel free to reach out to us if you need any further assistance.</div>
<div style="font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif"><br style="font-weight:inherit"></div>
<div style="font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">Your friends,</div>
<div dir="ltr" style="font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">The Support Team.</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043236144746'>Screenshot_20210626_093855_com.google.android.apps.messaging.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043236144748'>Screenshot_20210626_094155_com.android.email.jpg</a><br />3. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043236144751'>Screenshot_20210624_192930_com.rak.jpg</a><br />4. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043236144754'>Screenshot_20210626_093841_com.google.android.apps.messaging.jpg</a><br />5. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043236144757'>Screenshot_20210623_191250_com.rak.jpg</a><br />6. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043236144759'>Screenshot_20210622_152120_com.rak.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2753774