Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 03 Jul 2021 14:06:39 +0000

Hi Prince Malik,  The customer has responded to the ticket.    Ticket comment <div dir="auto">The email mentioned in the application does not work any longer. This email is working fine but i didn't understand what i have to do now as in the mail its mentioned how to change password<div dir="auto">What else do i need to do?</div>
<div dir="auto">My return request was done by the person who was at your help line. </div>
<div dir="auto">Can you not provide someone with my phone number to solve this problem?</div>
<div dir="auto">The  item is still with me which i have ordered a return so there is  no credit in my account for that item</div>
<div dir="auto"><br></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Jul 2, 2021, 10:20 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2757064</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Loujain Deeb : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi rabia,<br><br><span style='color:rgb(51,51,51);font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(245,247,249);text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none'>Thank you for shopping with us.</span> </div>
<div><br></div>
<div dir="ltr">We are sorry to hear that you were facing issues with your online purchases, After checking your order NO.() we would like to inform you that the order is not collected by you and the return request is not created properly. so please we need your confirmation on these.</div>
<div dir="ltr">We also checked your My credit wallet and you have (18.0 AED), if you have a problem with signing in your account (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>) We can give you Voucher with your money in your wallet, we also need your confirmation on this.</div>
<div dir="ltr"><br></div>
<div dir="ltr"> If you want to reset your password, please simply follow the below steps to reset the password for your account:<br><br>1. Click on "Forgot Password" Link on the login window.<br>2. Enter your registered email address (in small letters).<br>3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.<br>4. Click on the password reset link and change your password.<br>5. You can login now with your new password<br><br>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br><br>1. Screenshot Of The Issue(If Possible)<br>2. platform from which you tried to reset the password<br>3. Registered email address<br>4. Country of access<br><br>Feel free to reach out to us for any further assistance.<br><br>We hope this helps and have a great day! Stay Safe!<br><br>Your Friends,<br>The Support Team.<br>
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</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2757064