Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 30 Jun 2021 14:08:50 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Sorry, we had to cancel part of your order.  Ticket comment <div dir="auto"><div>Thanks for getting back to me.<div dir="auto"><br></div>
<div dir="auto">Kindly process my refund as I am noy able to initiate it through the app. you have the details of the 2 items.  let me know how long it will take. I paid it by ATM on delivery. </div>
<div dir="auto"><br></div>
<div dir="auto">Let me know if you need anything further. </div>
<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 30 Jun 2021, 15:10 Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Sara,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for reaching out to us with your concern.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We would like to inform you that you can find the store numbers here <a href="https://www.splashfashions.com/bh/en/storelocator" rel="noreferrer" target="_blank">https://www.splashfashions.com/bh/en/storelocator</a>
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<div dir="ltr">​<br>
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<div dir="ltr">​At this time, we are unable to check inventory at individual store locations. We will not be able to exchange the items however the store team can process the return and refund once the store opens.</div>
<div dir="ltr">​<br>
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<div dir="ltr">With the refund you can purchase the new item with the desired size.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We thank you for your understanding and cooperation.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2734726